• Greet guests• Take orders• Make recommendations• Check identification to serve alcohol• Run hot food • Help pre-bus tables• Close checks out, includes cash-handling

Maintaining help desk tickets.

Purchased resident and non-resident licenses for qualified agents.

• Created new filing systems and procedures, which ensured that important information was easily accessible at all times.• Answered a multi-line phone system, directing callers to the proper extensions or responding to their questions.• Used open-ended questions and active listening skills to find out the nature of the caller's needs, keeping in mind that to them I was the face of the company.• Ensured there would be someone covering the desk in case I needed to leave it to receive… Show more • Created new filing systems and procedures, which ensured that important information was easily accessible at all times.• Answered a multi-line phone system, directing callers to the proper extensions or responding to their questions.• Used open-ended questions and active listening skills to find out the nature of the caller's needs, keeping in mind that to them I was the face of the company.• Ensured there would be someone covering the desk in case I needed to leave it to receive a delivery or escort a visitor.• Took the initiative to notify employees of parking regulations that were being violated, which resolved the issue without managers needing to become involved.• Advised employees to provide me the information needed for deliveries being made to them, which streamlined the operation and eliminated the need to wait until the employee could come to the lobby to receive the delivery.• Scored above average to outstanding ratings in performance review.• Supervisors unanimously said they would have kept me on if circumstances had permitted.• Assisted the licensing department with the task of maintaining the files of all licenses held by employees for all 50 states, which enabled other employees to dedicate their time to projects that might have been neglected.• Utilized an Excel spreadsheet to track calls to agents by content, customers and call frequency, which enabled them to maintain accurate records. Show less