Kelly Sommer Email and Phone Number
Kelly Sommer work email
- Valid
- Valid
- Valid
Kelly Sommer personal email
As an experienced Customer Support Specialist, I have spent the past 6 years honing my skills in boththe start-up and non-profit industries. Throughout my career, I have developed a deep passion forconnecting with customers and providing exceptional service. I have worked diligently to establishmyself as a trusted advisor, ensuring that every interaction leaves a positive impression on thecustomer.Recently, I had the opportunity to work with Alice, where I made a significant impact on the company'scustomer success. Through my dedication and "People-First" approach, I was able to streamlinecustomer processes, ultimately improving their experience. Additionally, I assisted in building trainingmaterials, enabling the team to better serve their customers. My empathetic and patient nature allowedme to understand the unique needs of each customer, leading to higher satisfaction rates and increasedcustomer loyalty.I am currently seeking a similar role, where I can continue to utilize my skills and experience to buildstrong relationships with customers. I am confident that my background, coupled with my unwaveringcommitment to customer satisfaction, will make me a valuable asset to any team. If you're interested inexploring a potential partnership, please don't hesitate to contact me via LinkedIn or email. I am eagerto connect and discuss how I can contribute to the success of your organization.
Housecall Pro
View- Website:
- tryhousecall.com
- Employees:
- 80
-
Housecall ProEssex, Md, Us
-
Customer Support SpecialistHousecall Pro Apr 2023 - PresentDenver, Colorado, Us• First point of contact with customers - the Pros.• Manage and prioritize support channels with speed and accuracy.• Quickly identify and escalate Pro's to applicable resolution path.• Prompt attention to detail to resolve Pro issues with limited information.• Troubleshoot issues and provide assistance to a broad base of customers.• Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works.• Provide Pros with best practices to run their business more efficiently.• Suggest creative solutions or workarounds when possible to resolve Pro’s need. -
Customer Support AnalystBittrex Nov 2022 - Feb 2023Seattle, Washington, Us• Strong ability to handle ambiguity and balance many tasks at once, quickly shifting from one situation or task to another• Monitored and reported on the performance of vendors to ensure delivery in line with performance metrics• Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and PowerPoint• Respond in a professional manner to customer concerns Zendesk ticketing based software• Collaborated on upcoming projects and on-demand tasks such as workflows optimization, quality assurance, or data requests -
Customer Support SpecialistAlice Nov 2021 - May 2022Brooklyn, Ny, Us• Ensured SLA adherence and quick first response time by leveraging people skills on phone and chat support for customer queries, achieving a customer satisfaction (CSAT) score of 100% and response rate of 12% to beat company average of 8%• Resolved inbound customer requests and issues via email, chat, text, and phone via Zendesk and Intercom CRMs, providing both B2B and B2C support and service in a startup environment• Drove process improvement initiatives by partnering with internal stakeholders to streamline operations, including creating training materials in Google Suite and Notion Knowledgebase Wiki and implementing protocols for escalations• Collaborated with cross-functional teams (engineering, product, compliance, operations, sales) using project management tools such as Jira and Slack to track resolution of customer issues and to communicate process improvement implementations• Processed claims for FSA (healthcare and dependent care), HSA, and commuter benefits, taking initiative to learn HIPPA, KYC, PII, and PHI best practices and broaden knowledge of income tax exclusions with pretax enrollments• Built & maintained documentation for customers and the Alice Customer Success team to assure a better customer experience -
Clerical SpecialistCarnegie Library Of Pittsburgh Jan 2020 - Nov 2021Pittsburgh, Us• Provided basic computer instruction and assistance to public PC users to increase computer literacy• Assisted customers with using all the library resources and services to provide a learning experience that benefits their current needs and goals• Functioned as a team leader and train, mentor, plan, and manage workflow to ensure department goals are met • Resolved customer issues to ensure all parties benefit from a welcoming public learning and research environment• Generated monthly reports and statistics summarizing financial deposits and payment records to monitor customer usage and discrepancies -
Senior ClerkCarnegie Library Of Pittsburgh Jan 2019 - Jan 2020Pittsburgh, Us• Managed circulation functions of the library to ensure high quality, effective, community focused service in functions such as registering customers for library cards, collecting fines and fees, processing customer holds and requests• Collaborated with other organizational departments to ensure system-wide adoption of service standards and related policies in circulation and customer account functions• Selected, trained, supervised, assigned, disciplined, and evaluated clerical staff• Communicated with external partners and other departments to resolve problems, complaints and issues • Tracked and reported library financial transactions to ensure proper delivery to financial institution • Assisted supervisor in the oversight and activities of departments, by providing planning and support• Performed a variety of complex clerical tasks in a team environment and acted as team leader and supervisor in the absence of the department supervisor
-
Customer Accounts And Services SupervisorCarnegie Library Of Pittsburgh Jun 2019 - Sep 2019Pittsburgh, Us• Managed circulation functions of the library to ensure high quality, effective, community focused service in functions such as registering customers for library cards, collecting fines and fees, processing customer holds and requests• Worked with the Customer & Account Services Manager to ensure system-wide adoption of organizational service standards and related policies in circulation and customer account functions• Selected, trained, supervised, assigned, disciplined, and evaluated clerical staff• Advocates for library users to ensure their needs are addressed through relevant services• Participated in system-wide activities, including committees, teams and work groups and modeling behaviors in patron-focused service, self-directed learning, strategic thinking and planning, and personal accountability• Prepared and submitted monthly and annual reports• Communicated with external partners and other departments to resolve problems, complaints and issues
-
Program Management InternWorld Trade Center Institute Sep 2018 - Jan 2019Baltimore, Md, Us• Built new relationships with potential participants and sponsors to support the Institute • Developed and executed the Emerging & Developing Global Executives (EDGE) Program sessions management and logistics• Researched Maryland’s top international companies and industries • Utilized client management databases: Salesforce and Access• Researched strategic alliances and potential new sources of revenue building for EDGE Program• Assisted with EDGE participant retention and composition analysis -
Circulation AssistantBaltimore County Public Library May 2016 - Jan 2019Towson, Md, Us• Assisted customers with check out procedures, permits and licenses, basic catalog searches and basic computer use• Handled customer account concerns including negotiation of fees and collection agency inquiries and collected payments• Assisted with opening and closing procedures and prepared cash drawers and made bank cash deposits• Served as lead staff in the absence of a manager and sorted and shelved materials to keep them in an orderly fashion and processed incoming materials and mail
Kelly Sommer Skills
Kelly Sommer Education Details
-
University Of BaltimorePolitical Science And Government -
Community College Of Allegheny CountyGame And Interactive Media Design
Frequently Asked Questions about Kelly Sommer
What company does Kelly Sommer work for?
Kelly Sommer works for Housecall Pro
What is Kelly Sommer's role at the current company?
Kelly Sommer's current role is Customer Support Analyst | Administrative Assistant.
What is Kelly Sommer's email address?
Kelly Sommer's email address is sk****@****b.ms.us
What schools did Kelly Sommer attend?
Kelly Sommer attended University Of Baltimore, Community College Of Allegheny County.
What skills is Kelly Sommer known for?
Kelly Sommer has skills like Microsoft Office, Customer Service, Microsoft Word, Public Speaking, Time Management, Microsoft Powerpoint, Microsoft Excel, Facebook, Communication.
Who are Kelly Sommer's colleagues?
Kelly Sommer's colleagues are Yassmeen Jiaan, Alaa Jameel, Anvar Shereef, Amira Hamed, Dr Heba El Shafei, Toya Gautam, Noor Mohammed.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial