- Spearheading the creation and execution of a data-driven, customer-centric brand strategy to optimise brand performance and achieve KPIs- Developing high-quality digital content for social media, blogs, seasonal campaigns, paid ads, email, push messages and brand collateral.- Acting as the main point of contact for digital, social media, and marketing activities within the GoCar team- Supporting the Head of Marketing with acquisition activities, content-driven campaigns, and ad hoc projects- Working with app and website developers on projects to maintain and improve user experience (UX)- Oversees subscriber email and social media communications, including the use of email service providers- Managing a marketing calendar with promotional campaigns to boost brand awareness and engagement- Collaborating with external brands to enhance brand awareness by building mutually beneficial partnerships- Provided digital support for customers with in-app and website issues in consultation with developers & successfully migrated support channels to Customer Support- Coordinating with remote colleagues in Europe on integration, communications & reporting projects- Implemented and report on Net Promoter Score (NPS) for GoCar- Working with internal & external stakeholders to implement key growth projects- Liaising with creative agencies to drive lead generation and increase brand awareness via BTL & ATL campaigns

- Managing Social Media platforms such as Twitter, Facebook & Instagram on match days to keep supporters and sports professionals up to date on events in-game- Responsible for designing match day graphics & other promotional content for the club for use on social media & website- Working as part of the Rovers Media Team to drive marketing activity

- Liaising with recruiters and Head of Sales & Marketing to understand the needs of the client and converting the knowledge gained into meaningful and high quality, bespoke content.- Creating written, imagery and video content for social media platforms to advertise current pilot job openings.- Assisting recruiters with client roles’ terms and conditions before job posts go live.- Assisting recruiters with documentation management and verification.- Providing cover for reception, when needed.

Startup environment with responsibility for and gaining experience of web content writing, inbound marketing, online PR, social media management, mailing list building, newsletters, affiliate and partnerships programs, influencer marketing, customer onboarding including customer support.Assisting co- founders and Marketing Manager with marketing activities and presentation design to pitch to investors or when partner-building.

Providing support and assistance for all online customers, across phone, chat, email and social media, striving to maintain an unbeatable level of care in each contact.