Kelly Stocker Chan Email & Phone Number

Responsible for managing and executing creative and engaging clean energy outreach projects to achieve PSE’s Clean Energy Implementation Plan (CEIP) awareness and education goals in highly impacted communities and vulnerable populations. Works closely with PSE’s internal teams to ensure appropriate planning and execution of experiential learning.

Seattle, Washington, United States

My role drives the web execution and process development of Microsoft Global Demand Centet. I work closely with leadership teams, ensuring cross-business and cross team alignment. I also act as a process champion, owning process evolution and socialization. I am responsible for high visibility web project execution and stakeholder communication.

Seattle, Washington, United States

• Partner with Sales Leadership worldwide to support at-risk opportunities through bi-monthly SCRUM calls.
• Introduce potential customers to qualified references who can speak to the business impact of Microsoft’s solutions.
• Act as Training and Readiness subject matter expert for new reference managers, sellers, and marketers.
• Key partner to business and IT leaders providing requirements, UAT, and early adoption feedback for multiple tool migrations.

• Delivered Customer Advocacy marketing services to our worldwide client
• Partnered with sales teams to provide well matched references and customer evidence which drives sales revenue, increases market credibility, and demonstrates the business value of our client’s solutions
• Accelerated Microsoft's business at pivotal stages - leading to closed deals and long-lasting customer relationships

Greater Seattle Area

• Established process rigor and communication throughout the program enabling the team to produce
• Communicated programmatic accomplishment to Executive audiences
• Captured key deliverable and tracked cross department dependencies
• Create scorecard to provide portfolio view across the team and report outputs on it to various industry stakeholders - tracking against KPIs

Greater Seattle Area

• Tasked by senior leadership to research and present industry best practices for Reference Programs within Customer Advocacy along with pointed recommendations on existing program.
• Conducted interviews with subject matter experts capturing processes, tools, and differentiators.
• Assessed industry leading programs for strength and weaknesses and visualized the data for presentation to leadership.
• Provided detailed improvement plan with prioritization of revenue driving shifts.

Greater Seattle Area

• Provided high-level strategy guidance to align program with more established workspaces
• Built project focused workflows and tracking to drive program KPIs
• Designed and administered project intake best practices which align with MSC service offerings
• Delivered new marketer on-boarding to OCP space including MSC services, tools, and reporting capabilities

Greater Seattle Area

• Established process rigor and communication throughout the program enabling the team to produce
• Communicated programmatic accomplishment to Executive audiences
• Captured key deliverable and tracked cross department dependencies
• Create scorecard to provide portfolio view across the team and report outputs on it to various industry stakeholders - tracking against KPIsOCP Program Management October 2018-July 2020
• Provided high-level strategy guidance to align program with more established workspaces
• Built project focused workflows and tracking to drive program KPIs

Seattle, Washington

• Managed interdepartmental projects with focus on organizational change management
• Led interdepartmental value stream mapping workshop to uncover process gaps in new CRM user onboarding and managed the project that arose from the findings
• Partnered with IS team to develop operational reports to build accountability and encourage compliance to standard operating procedures
• Created customer personas to test that system capabilities meet business requirements
• Identified areas of potential automation, centralization, and enhancement

• Led comprehensive project to reconstruct CRM permissions, manuals, and training methods
• Implemented decentralized training model that increased training offerings by 246% and reduced average travel time of participants by 1 hour
• Administered accounts receivable aging process for membership base of over 40,000 units
• Valued member of interdepartmental project teams as a voice for operations
• Created departmental on-boarding process including 30-60-90 day documentation

Bellingham, Washington, United States

• Created developmentally informed, asset-based curriculum for 11-18 year old students
• Led 45-person operational team through mission and vision creation, strategic planning, and goal setting
• Mentored individual leaders through introduction to growth mindset, personalized development, and team building

Greater Seattle Area

• Founded and managed at-risk youth center serving 1000+ students with academic assistance, regular meals, and inclusive staffing
• Partnered with local school leadership and NGO community directors to develop school district wide mentorship program
• Directed collegiate internship program for 30+ interns who supported 16 greater Seattle area schools
• Recruited and trained 20 center staff members, including interns, volunteers and student leaders

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Graduated Summa Cum Laude

Education record

Education record