Kelly Sutton Email and Phone Number

Develop and maintain strong customer relationships by listening to customer needs and negotiating strategies to reconcile customer requirements with the Works Program priorities and resource availability.Lead monthly lockdown meetings through coordination of cross work group resources with interdependencies and use of Works Management Systems to develop and implement a rolling three month work plan.Communicate the three month rolling works plan to the Works Managers, stakeholders and customers through a high level of interpersonal communication and negotiation skills in order to ensure acceptance and commitment to the works plan.Investigate, evaluate and make recommendations to the Works Manager and stakeholders on strategies such as scenario planning to ensure the viability of activities that will deliver the program of work within required milestones. Assist in the development of strategies through monitoring targets for continuous improvement to enhance team performance.Lead process improvement initiatives to enhance efficiencies within the business. Experienced in development and outworking of an improvement initiative from concept to deployment.

• Lead and coordinate cross-functional and complex work scheduling to enable safe, efficient and effective delivery of the work program. • Lead a scheduling team and implement a disciplined approach for works scheduling in line with defined standards, and contribute towards the continuous improvement and development of these standards.

Handled a range of public enquiries face-to-face, by phone or electronic methods; provided clear, practical information, guidance and answers to business queries and followed up enquiries through liaison with other agencies, departments and organisationsAssisted small business owners with navigation through relevant legislation, policies and development of plans and procedures upon start-upAssisted with development and registration of Terms & Conditions for lotteries within the Northern TerritoryHeld information on, and accepted applications for, 480 different permits and licences for six Northern Territory Government departments.Accepted and processed licence applications; receipt Government Revenue, reconciled daily transactions, and prepared receivers statements and Government banking.