Kelly Sword

Kelly Sword Email and Phone Number

Compliance Analyst at Alliance Data @ Alliance Data card services - Know More Sell More
columbus, ohio, united states
Kelly Sword's Location
Columbus, Ohio Metropolitan Area, United States
Kelly Sword's Contact Details

Kelly Sword work email

Kelly Sword personal email

n/a
About Kelly Sword

• Managed up to 20 Agents•

Kelly Sword's Current Company Details
Alliance Data card services - Know More Sell More

Alliance Data Card Services - Know More Sell More

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Compliance Analyst at Alliance Data
columbus, ohio, united states
Employees:
1868
Kelly Sword Work Experience Details
  • Alliance Data Card Services - Know More Sell More
    Compliance Analyst
    Alliance Data Card Services - Know More Sell More Aug 2017 - Present
  • Alliance Data Card Services - Know More Sell More
    Triage Supervisor - Account Protection (Fraud)
    Alliance Data Card Services - Know More Sell More Oct 2016 - Present
     Lead a team of 16 people to reduce fraud loss goals. Audit my team to ensure compliance with federal laws, state laws, and regulations. Coach associates to think analytically in order to locate potentially suspicious activities or suspects. Utilize superior judgment skills to protect the bank from future fraud losses. Escalate potential credit risks or suspicious activities to proper departments, teams or upper management.
  • Iqor
    Assistant Vice President
    Iqor Mar 2007 - Jun 2015
    Coached, monitored, and trained new and seasoned agents to ensure continued performance.Maintained revenue goals and drove numbers as required.Ensured state and federal regulations were being followed.Administered quarterly reviews and coaching to my agents.
  • Iqor
    Assistant Vice President Of Talent - Operations Trainer
    Iqor Mar 2007 - Sep 2007
    My job responsiblities consists of training up to 15 people on a monthly basis, during a month long training class. I must complete monthly training with all Agents (collectors) on the collection floor and any training that is required by my client. I assist with the daily needs of the operations floor and cover for the other AVP's as needed.
  • Elcor Health Services
    Collections/Payroll Administrator
    Elcor Health Services 2006 - 2007
    Horseheads, Ny
     Drafted letters for overdue accounts and made calls as needed. Created spreadsheets for payroll and collections departments. Assisted with Billing, Human Resources, Payroll, and Accounts Payable with various needs.
  • General Revenue Corporation
    Unit Supervisor
    General Revenue Corporation Jun 2005 - Aug 2006
    I was responsible for two Team Supervisors underneath me as well as up to 20 more collection representatives. I had to complete monthly report cards on all the collectors and present it to many executives of the company. I was responsible for making sure the clients needs, wants, and concerns were met on a daily basis.

Kelly Sword Skills

Training Call Centers Credit Team Building Operations Management Team Leadership Process Improvement Performance Management Call Center Change Management Customer Service Vendor Management Outsourcing Bpo Training Delivery Budgets Management Time Management Risk Management Leadership Customer Satisfaction Team Management Account Management Data Analysis Customer Relationship Management Curriculum Development Microsoft Excel Entrepreneurship Lead Generation Human Resources Negotiation Networking Microsoft Office Microsoft Outlook Online Marketing Office Administration Powerpoint Quickbooks Quality Control Quality Auditing Recruiting

Kelly Sword Education Details

Frequently Asked Questions about Kelly Sword

What company does Kelly Sword work for?

Kelly Sword works for Alliance Data Card Services - Know More Sell More

What is Kelly Sword's role at the current company?

Kelly Sword's current role is Compliance Analyst at Alliance Data.

What is Kelly Sword's email address?

Kelly Sword's email address is ks****@****nts.com

What schools did Kelly Sword attend?

Kelly Sword attended The Ohio State University, Corning Community College, Coopers Education Center.

What skills is Kelly Sword known for?

Kelly Sword has skills like Training, Call Centers, Credit, Team Building, Operations Management, Team Leadership, Process Improvement, Performance Management, Call Center, Change Management, Customer Service, Vendor Management.

Who are Kelly Sword's colleagues?

Kelly Sword's colleagues are Jose Gonzalez, Prathibha Kantharaju, Patsy Turner, Vivian Valdez, Janice Conard, Cassandra Jackson, Regina Fields.

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