Kelly Voss Email and Phone Number

Managing people transitions for new business, existing account growth across IFM Accountable for driving seamless people programs delivery during transitionsOwn organizational and workforce strategy with solution architects, optimizing workforce planning, staffing and modeling for efficiencies.Advisor to segment president and senior leadership team on people initiatives, deployment planning and create project milestones to mitigate risks and impact to change management

Led the successful execution of a multi-million-dollar multi-year strategic SC engineering roadmapFocused on key deliverables, resulting in a 2-day reduction in speed to customer and significant cost savings across the supply chain network.Established an accountability framework and optimized process engineering ratesOwned governance of deployment standards, operational procedures, and playbooks.Acted as an extension of site leadership through executive-level engagement, owning business updates and managing the cadence of Top2Top, MBR, QBRs, and BOD annual updates

Responsible for the performance management of all soft services (either contracted or self-delivered)Supplier management program manager Drive the rhythm of business around QBRs, KPIs, and SLAs for all vendor managed servicesOwn operational performance and key readiness indicators for all suppliers to benchmark and improve vendor performance and monitor Facilitate maintenance team training procedures to align with program standards

Built and Mentored High-Performing Project Management Team: Led the formation and development of a skilled project management team responsible for launching new greenfield fulfillment centers across our client portfolio. Cross-Functional Collaboration: Collaborated closely with cross-functional teams, including operations, logistics, engineering, and IT, to align project goals and drive successful outcomes.Client Satisfaction and Relationship Management: Maintained strong relationships with clients, ensuring their satisfaction by delivering on-time, high-quality results.Budget and Resource Management: Effectively managed budgets and allocated resources to maximize productivity and minimize costs.Risk Mitigation and Problem-Solving: Established successful client relationship by executing new business launch and deployment playbook, emphasizing design, process optimization, MHE equipment reliability, and quality standards for both soft and hard service integrations

Directed training and retraining of employees to boost performance and enhance business resultsDevised tools and benchmarks to improve team performance and monitor production.Trained 1200+ technicians in Material Handling, Robotics, and Controls design to accomplish 12 weeks of technical training program requirements.Launched onboarding program and gathered functional and business requirements to support team and mitigate risks.Worked with recruiting teams and human resources representatives to accomplish KPIs and hiring objectives to achieve outperform KPI bonus targetsReduced operational risks while organizing data to forecast performance trends.

Own recruiting, onboarding, and training program compliance for all new acquisitions and site expansions on account. Drive program planning for account and client driven initiatives, focusing on standard work development, timeline for implementation, manage and track risks to programs, and identify resource allocations for successful program launch.

Developed Key Performance metrics derived from raw company data to track improvements in organizational efficiency associated to our contracted scope of workEvaluated current processes to develop improvement plansUsed Six Sigma methodologies and tools, including SIPOC and DMAIC process to initiate and lead problem-solving efforts.Created standard work instructions for assembly and material handling to improve workflow and productivity to reduce building downtimeOwned all contractual KPIs, reporting, balance scorecard for account and report out with client leadershipDrove rhythm of business associated to all WBR, MBR, and Quarterly Business reviews with client and internal leadership team.

Project Associate for client Real Estate and Critical site construction project team. On-site manager for small scale design, renovation, and relocation projects ranging in estimated budget lifecycles of $200KManage day to day team financials with an estimated forecast of $38MM+ increase year over year; partner with client to review team financials quarterly to allow for re-forecasting of capital projects. Deployed a new end to end process for project financials to streamline backend processing of purchase orders and vendor payments, as a result our payment windows average a net 45 vs net 60. Developed and driving workspace branding program for critical environments and data centers; Program rollout is achieving consistency across engineering design and implement innovative office environments, achieving objectives for enhanced corporate image and improved communication, teamwork, and productivity. Own quarterly data accuracy reporting for account and team key performance indicators for both client and employee performance rating; managed expectations through quality business review meetings Collaborated with the facilities planning staff in the development and management of the occupancy planning process, sustainable planning model and associated special projects initiativesDeveloped and implemented new departmental procedures resulting in time management, effectiveness, and one methodology for dashboards, metrics, and reporting for program management team

Managed day to day tactical activities with CEO and execute processes to ensure CEO schedule was appropriately allocated. Validated goals and objectives maintained through the rhythm of business review cycleDrafted business plans, budgets and quarterly and semi-annual business reviews at direction of CEODrove key initiatives for OCEO by monitoring progress on various projects, compiling weekly status reports and tracking deliverables.Developed quarterly dashboard and engaged with leadership on areas for improvement

Performs a variety of project coordination activities to support the day-to-day operations of the PMOManaged small to medium size and complex projects, develop process flows, schedules, conduct project meetings, communicate assignments and expectations to project team members and track completion of project deliverables to ensure quality and integrity of all project-related products Managed vendor relationship by coordinating statement of work and vendor agreements for all contracted project managers

Demonstrated capacity for providing comprehensive support for Senior Executive level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks. Anticipates changing priorities, workload, schedule and assignments and makes necessary adjustments

Executed IT business roadmap around Office 2007, MOSS, and Encryption software launch for organizationManaged project phases for each IT business application; ensured proof of concepts and pilots were conducted in advance to alleviate any issues with internal software; trained employees, and successful launch of new software to 1500+ global employeesEstablished communication program for global manufacturing team to enhance employee engagement and understanding of systems manufacturing roadmap Implemented global rewards and recognition program; Oversee end to end program that allowed team members to be promote achievements in the workplace for global teams and partnered with managers to promote employee achievements