Kelly Basu Email & Phone Number

Charlotte, Nc, Us

Chertsey, Surrey, Gb

Managed food services operations at Seton Medical Center - Williamson. Planned and supervised special functions, maintained cash controls, managed labor productivity and trained new hires.Ensured ongoing patient satisfaction with meal services through daily patient visits. Performed service recovery with dissatisfied patients by adhering to 4 steps - Listen, Apologize, Satisfy and Thank.Ran several promotions every month to boost revenue and retain profitable customers.

Mediated and interpreted mission critical communication, on a daily basis, between Samsung and Prime Controls, during the construction of Samsung's Fab 2 (second phase, $3.25 billion investment) in Austin, Texas.

Washington, Dc, Us

Conducted 30 quality audits, over phone, daily, to ensure that high-quality data has been collected and proper procedures have been followed during the census interviews taken by the Enumerators. Wrote detailed discrepancy reports, where appropriate, daily, based on these quality audits.

Recruited caregivers from Cyprus, Philippines, Peru, China, Armenia, Columbia, India, Sri Lanka and Ethiopia for Canadian families with children and elderly who need special care.Matched qualified caregivers with suitable families by sharing information and setting up interviews, by coordinating schedules across different time zones.Resolved issues between families and nannies to facilitate healthy, mutually beneficial relationships.

Jung-Gu, Seoul, Kr

**SK Group is South Korea's second-largest conglomerate with more than 175 operating companies that have a combined annual revenue of $139 billion and more than 100,000 employees globally. SK's operating companies are focused on four major areas: energy, advanced materials, life sciences and digital.**Oversaw one of SK Telecom's largest branches in Seoul, South Korea. Owned operations management, account management, human resources, clients relations and general administration.Managed 75 customer services representatives. Delivered customer satisfaction, scheduled staff, conducted performance reviews and awarded prizes for outstanding achievements.Delivered highest customer satisfaction, consistently, in a very competitive industry (wireless services). Provided technical and non-technical customer support by handling over 200 customer calls per day. Followed up with dissatisfied customers within 24 hours, resolved their concerns and earned their loyalty.