Kelly Abrego Email & Phone Number

• Assist in leading a product team which builds AI chatbots as automated agents in partnership with Apple Business Chat, Facebook, Twitter, Google Assistant and Amazon Alexa as a digital service offering for TD Ameritrade clients• Work alongside Product Owner and take on PO responsibilities in a Scrum team such as writing requirements, leading and signing off on production releases, updating and maintaining a sprint backlog• Collaborate with engineering, copy, content, design, QA and product teams to create shippable products• Follow Agile principles and methodologies and lead scrum ceremonies such as sprint planning, backlog refinement and sprint reviews

Greater Omaha Area

- Helped clients meet their financial needs by validating the movement of cash and/or securities between TD Ameritrade accounts- Managed several programs at a time to accurately review and validate details of 80+ transfers per day

Greater Omaha Area

- Created onboarding materials for new Associates in Brokerage Operations through written, design and creative contribution which helped improved the Associate Experience.- Created educational content for Broke Ops. Associates and Managers during the rollout of Degreed, a new online learning platform introduced to TD Ameritrade.

Greater Omaha Area

Bellevue, Ne

-Conducted customer service banking interviews on behalf of Wells Fargo and Citibank-Worked alongside the bilingual team and transitioned from calls in English and Spanish -Communicated with 30+ customers daily