Kelly Castillo

Kelly Castillo Email and Phone Number

General Manager @ Hyatt Centric Old Town Alexandria
Alexandria, VA, US
Kelly Castillo's Location
Alexandria, Virginia, United States, United States
Kelly Castillo's Contact Details
About Kelly Castillo

Kelly Castillo is a distinguished leader in the hospitality space, serving as a Director of Sales & Marketing with over a decade of strategic expertise as a second-generation hotelier. Renowned for her relentless pursuit of excellence, Kelly possesses a keen analytical mindset, continuously probing the "why" and demonstrating innovative thinking that transcends conventional boundaries. She is driven by a passion for leveraging data-driven insights, recognizing the power of Key Performance Indicators (KPIs) to not only measure success but also to weave compelling narratives that inform strategic decision-making.What truly distinguishes her is her adeptness at immersing herself in her team's initiatives, demonstrating empathy and actively contributing to the execution process. Rather than simply issuing commands, Kelly leads by example, evidencing a deep comprehension of the complexities inherent in each task. This approach not only cultivates a collaborative environment but also empowers her team to achieve excellence, propelling industry progress under her discerning guidance.Throughout her career, Kelly has forged strong alliances with key stakeholders, leveraging her exceptional communication skills and adept relationship-building abilities to navigate complex landscapes and capitalize on emerging opportunities. Her proactive approach to staying ahead of market trends ensures that she remains at the forefront of industry innovation, constantly refining her strategies to drive sustainable growth.Recognized as a catalyst for change, Kelly has a proven track record of delivering exceptional results in high-pressure environments. Her unwavering dedication to excellence and her innate ability to inspire and empower teams underscore her effectiveness as a transformative leader.As a forward-thinking executive, Kelly remains steadfast in her mission to drive outstanding outcomes for her clients and teams, embodying a collaborative ethos that fosters a culture of continuous improvement and strategic agility.Magna Hospitality: Task Force Sales Support• Hampton Inn Nashville Airport Century Place• Courtyard & Springhill Suites Downtown Nashville• Hyatt Centric Denver Downtown• Residence Inn Alexandria Carlyle Island Hospitality: Task Force Sales Support• Sheraton Rockville• Hyatt Place Herndon/Dulles Airport EastIsland Hospitality's "Champions Cup" award recipient for 2019Completed Island Hospitality's General Manager Pathways Program – 07/2019

Kelly Castillo's Current Company Details
Hyatt Centric Old Town Alexandria

Hyatt Centric Old Town Alexandria

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General Manager
Alexandria, VA, US
Employees:
4
Kelly Castillo Work Experience Details
  • Hyatt Centric Old Town Alexandria
    General Manager
    Hyatt Centric Old Town Alexandria
    Alexandria, Va, Us
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  • Hyatt Centric Old Town Alexandria
    Director Of Sales And Marketing
    Hyatt Centric Old Town Alexandria Jun 2022 - Present
    Alexandria, Virginia, United States
    · Secured largest contract to-date, surpassing $6.7mil. in a multi-year partnership (10mo. contract lifecycle)· Drove +36.5% YoY growth in the special corporate segment by cultivating new local & national accounts· Achieved +242.8% RevPAR growth in the special corporate segment trailing 12 months· In 2024 Q1, exceeded topline revenue budget by +$13,349 and surpassed prior year’s actuals by 31%· Exceeded group budget for Q1 & Q2 2024 by +24.5% (exceeded in both Occupancy & ADR)· Proactively led company-wide sales initiatives to streamline processes and eliminate inefficiencies· Cultivated strategic partnerships to implement new revenue initiatives for the portfolio· Appointed as Task Force sales support for various branded hotels, showcasing adaptability & leadership· Overcame pace/position deficiencies by proactively driving topline growth and outperforming competitors· Acted as a brand ambassador, supporting the expansion of Hyatt’s ‘Centric’ footprint in the DC Metro Region· Collaborated with Hyatt Brand stakeholders and Alexandria’s CVB to scale hotel & brand presence, post opening· Provided direct oversight and mentorship to the Sales Team, fostering a high-performing environmentMagna Hospitality: Task Force Sales Support• Hampton Inn Nashville Airport Century Place• Courtyard & Springhill Suites Downtown Nashville• Hyatt Centric Denver Downtown• Residence Inn Alexandria Carlyle
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  • Lidl Us
    Manager - Sales Organization
    Lidl Us Jun 2021 - Jun 2022
    Arlington, Virginia, United States
    • Project team lead for domestic & international projects (focus on inventory, shrinkage & cash management)• Developed a user-facing application to bridge the gap between stores and corporate finance• Spearheaded various projects & tests, presenting actionable recommendations to the International Board• Devised innovative solutions to streamline sales processes, implementing changes with a portfolio-wide impact• Delivered impactful executive-level presentations on a weekly and monthly basis, both in-person and virtually• Spearheaded the standardization and simplification of SOPs, enhancing overall efficiency and cost savings • Primary contact for all cash management-related projects across the portfolio of 167+ US stores
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  • Island Hospitality Management
    Director Of Sales & Catering
    Island Hospitality Management Oct 2019 - Jun 2021
    Springfield, Virginia, United States
    Embassy Suites by Hilton Springfield, Virginia• Orchestrated a robust OTA strategy amidst COVID-19, significantly increasing RevPAR in a challenging market• Solely managed the sales department during COVID-19, ensuring continuous operation and success• Post-COVID, managed all aspects of events and catering, including contracting, detailing, setup, and execution• Fostered strong relationships with key decision-makers, consistently exceeding client expectations• Cross-trained the front desk on sales processes, leveraging their insights to optimize sales strategies• Built and mentored a high-performing sales team, consistently surpassing sales targetsCertified for Hilton's Revenue Management Platform GRO (Global Revenue Optimization)Certified CVENT SupplierCertified CVENT Event Diagramming
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  • Island Hospitality Management
    Area Director Of Sales & Marketing
    Island Hospitality Management May 2017 - Oct 2019
    Washington D.C. Metro Area
    Residence Inn Washington, DC - Foggy BottomResidence Inn Tysons Corner Mall (Full Renovation Experience)Residence Inn Gaithersburg Washingtonian Center[Responsible for a combined annual budget of over $18MM]· Served as RVP’s liaison during budgeting/RFP cycle, leading the 2019 budget review for East Region’s 15-hotels· Recipient of Island Hospitality's ‘Champion Cup’ in 2019, recognized for surpassing all budgeted metrics· Facilitated weekly region-wide Sales Calls to share best practices, acknowledge successes, and provide critical training sessions· Managed a portfolio of three hotels located in DC, MD, and VA, with an annual budget of $18 million· Maintained continuous, collaborative discussions with General Managers to ensure ongoing alignment and refinement of sales strategies· Redeveloped Tyson’s business mix and strategy, based on hotel obstacles and future market trends· Crafted strategic recommendations by challenging conventional methodologies, resulting in successful initiatives to optimize RevPAR performance· Assumed the role of Interim DORM during a two-month absence of the incumbentIsland Hospitality: Task Force Sales Support• Sheraton Rockville• Hyatt Place Herndon/Dulles Airport EastIsland Hospitality's "Champions Cup" award recipient for 2019Completed Island Hospitality's General Manager Pathways Program – 07/2019
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  • Interstate Hotels & Resorts
    Director Of Sales & Marketing
    Interstate Hotels & Resorts Jul 2015 - May 2017
    Washington D.C. Metro Area
    Courtyard by Marriott Springfield, Virginia• Surpassed the 2016 Group budget by 13.8% through strategic acquisition of new accounts from submarkets• Forecasted daily revenues (group & transient) by utilizing insights from macro and micro market trends• Successfully led the sales team in all aspects of the hotel’s sales efforts (Transient, Group, and Catering)• Drove revenue growth by securing expansions in the hotel's top National & Local accounts during negotiations• Established clear performance goals and expectations while fostering continuous professional development for Sales Managers and Front Desk Agents
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  • Shamin Hotels
    Director Of Sales
    Shamin Hotels Sep 2014 - Jul 2015
    Richmond, Virginia Area
    Aloft Richmond WestComfort Suites Innsbrook• In Q1 of 2015, surpassed the group budget by 34%• Set record-breaking numbers for the hotel in Q2 by exceeding group revenue budget by 41%
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  • Shamin Hotels
    Executive Meeting Manager
    Shamin Hotels Oct 2013 - Sep 2014
    Richmond, Virginia Area
    Hilton Richmond Hotel & Spa Short Pump | 4-Diamond Full Service (Connie Award Winning) Hotel• Exceeded revenue goals allocated for the EMM position for Q1-Q2 by +13% YOY• Developed relationships with high-profile Fortune 500 clientele (Walmart, McKesson, General Electric, Microsoft, Pfizer, Lowe’s, Merck & Co, Johnson Controls etc.)
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  • Hospitality Partners
    Sales Manager
    Hospitality Partners Aug 2013 - Oct 2013
    Washington D.C. Metro Area
    Washington Suites Alexandria, Virginia*Extended promotion of a permanent position after 3-month internship. Secured business for a 219 all- suite and independently owned hotel, located in the DC Metropolitan area. High concentration in Tour & Travel, Extended Stay, Government Business and International Transitional Stays. Exceeded all revenue goals set forth.
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  • Hospitality Partners
    Sales And Marketing Intern
    Hospitality Partners May 2013 - Aug 2013
    Washington D.C. Metro Area
    Washington Suites Alexandria, VirginiaProvided assistance to the Sales Department. Responsibilities included tele-prospecting calls, solidifying contractual agreements, detailing client events and coordinated with respectful departments. Heavily assisted revenue manager with the coordination of group details. Helped market, dynamic packaging with 3rd party affiliates. Booked over $290,000 in Group Business over 4-month internship which led to the extension of a full-time Sales Manager position.
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  • Hospitality Partners
    Front Desk Agent
    Hospitality Partners Apr 2011 - May 2013
    Washington D.C. Metro Area
    Washington Suites Alexandria, VirginiaGained a plethora of experience working for this Independent, non-branded hotel directly outside of Washington D.C. Primarily worked as a Front Desk Agent however assisted where needed all departments with concentration in Guest Services, Human Resources, Accounting, Sales & Operations.
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Kelly Castillo Skills

Customer Service Hospitality Sales Hospitality Industry Hotel Management Management Yield Management Hospitality Management Food And Beverage Revenue Analysis Leadership Marketing Microsoft Office Event Management Meeting Planning Customer Satisfaction Strategic Planning Social Media Marketing Event Planning Account Management Business Development Marketing Strategy Customer Relationship Management Guest Service Management Extended Stay Market Research Data Analysis Presentation Skills Written Communication Sales And Marketing Leadership Training And Development Team Building Networking Budgeting Forecasting Onboarding Task Force Operations Management Negotiation Digital Marketing Hotels Banquets Convention Services Marketing Operations Delphi Visual One Salespro Onq R&i Social Media Sabre Front Office Fosse Adp Payroll Tourism Sales Management Corporate Events Catering Property Management Systems Micros Onq Trade Shows Lodging Guest Recovery Service Recovery Transient

Frequently Asked Questions about Kelly Castillo

What company does Kelly Castillo work for?

Kelly Castillo works for Hyatt Centric Old Town Alexandria

What is Kelly Castillo's role at the current company?

Kelly Castillo's current role is General Manager.

What is Kelly Castillo's email address?

Kelly Castillo's email address is ke****@****els.com

What is Kelly Castillo's direct phone number?

Kelly Castillo's direct phone number is +170358*****

What skills is Kelly Castillo known for?

Kelly Castillo has skills like Customer Service, Hospitality, Sales, Hospitality Industry, Hotel Management, Management, Yield Management, Hospitality Management, Food And Beverage, Revenue Analysis, Leadership, Marketing.

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