Kelly Curtis Email & Phone Number

Cardiff, GB

Cardiff, United Kingdom

I am looking to de-mystify the jargon around investing. Whether we are talking about stocks and shares (which are the same thing, BTW) or ISA's and JISA's, my mission is to make investing simple enough for everyone to understand. Wealthify is investing made simple. We’re on a mission to democratise investing by making it easy and affordable for everyone..

Cardiff, United Kingdom

Bristol, United Kingdom

• My duties covered multiple brands for the Lloyds Banking Group including, Halifax, Bank of Scotland and Lloyds Bank:
• Manage the development and delivery of allocated campaign plans (across the full media mix and channel range) to deliver business and brand objectives.
• Delivery of allocated campaigns on time, accurately and within budget.
• Support the continual refinement of media plans for allocated campaigns to ensure the best possible results. Continually develop campaigns within remit through the development and execution of detailed test plans.
• Work closely with Customer Effectiveness to appraise the performance of activity undertaken. Identify and implement changes to drive up performance.
• Work closely with the Customer Insights team to maintain a comprehensive market / consumer knowledge, and ensure all communications are grounded in genuine customer insight

Cardiff, United Kingdom

1. Responsible for making decisions on high arrears cases in relation to legal proceedings and repossessions. 2. Worked alongside solicitors and other various external companies in order to achieve business results. 3. Liaising with customers to secure the best possible outcome to recover arrears whilst ensuring to treat each customer fairly. 4. Taking.

Cardiff, United Kingdom

• Managing the daily internal communications for call centre staff
• Ensuring internal displays were updated efficiently and in a timely manner
• Arrange and assist with staff training and development
• Assist with the daily scheduling by taking on the role of an Operations Assistant to ensure call centre staff were managed efficiently to minimise call losses at peak periods.

Cardiff, United Kingdom

• Support the compliance area with monitoring and controlling operational risk activity
• Implementing and embedding operational risk management processes by carrying out relevant evaluations, assessments and workshops
• Reviewing the effectiveness of controls and processes in place
• Making recommendations for improvement to mitigate risk
• Development and delivery of Operational Loss training
• Dealing with reporting & budgeting

Cardiff, United Kingdom

• Managing a Retail Input Team of 12 people in the New Business area
• Allocating tasks to team members on a daily basis
• Monitoring call volumes, grade of service and abandon rates regularly
• Ensuring resources available to complete agreements in a timely and responsible fashion
• Conducting monthly one to one meetings and quarterly appraisals with my team
• Giving constructive criticism and praise where necessary

Cardiff

• Negotiating terms and solutions with customers whose motor accounts have fallen into arrears
• Dealing with repossession of motor vehicles if resolution is not possible
• Identifying fraudulent activity and acting appropriately
• Respond to mail received within the department
• Dealing with solicitors and debt management agencies on a regular basis
• Completed a three month secondment on the Mail Team which involved sorting and allocating incoming mail, responding to mail and working closely with other departments to ensure correspondence levels were maintained

Cardiff

Advising & serving customers.Processing payments.Managing shift changes with staff on the shop floorAssisting customers in order to help them find what they need.Ensuring stock levels are well maintained.Promoting store cards or special offers.Providing customers with information on pricing and product availability.Arranging window displays.Handling.