Kellyann Davies Email & Phone Number

Tamworth, Gb

Tamworth, England, United Kingdom

• Planning Travel Arrangements for Management & Employees• Updating company policies and procedures• Ensure all company documents are up to date (document control)• Helping with onboarding and exiting procedures• Assisting with company reports (Gap, Risk Management etc)• Creating social media content• General administration tasks• Training employees and creating training materials

Tamworth, England, United Kingdom

• Working with multiple systems sometimes at the same time• Problem solving and creating solutions due to the nature of the information given with the returns• Creating spreadsheets for reference• Booking in returned products • Adding products back into stock if they are brand new or have been graded • Creating Invoices • Ensuring all products are checked at a high standard and liaising with different team members to ensure the products are either sent back to the supplier or tested

Tamworth, England, United Kingdom

Running the customer service department escalating if needs be to the Ecommerce manager• Offer support and solutions to customers via phone email and live chat• Help customers from queries ranging from tracking their order, product questions, and replacing and/or refunding any damaged or lost orders • Checking multiple systems in order to track deliveries, replace order or process refunds • Inputting Claims with the couriers if orders are lost all damage.• Created or improved processes in place such as creating a claims form• Recording any communication with customers or couriers on different systems

Home Based

• Provided exceptional customer support via email and live chat, resolving issues ranging from voucher problems to order replacements and refunds.• Successfully met company and individual Key Performance Indicators and Service Level Agreements by efficiently managing customer inquiries.• Utilized multiple systems to track deliveries, process refunds, and ensure customer satisfaction.

Home Based

As a Technical Support Advisor at Sky, I excelled in identifying and resolving customer problems, recommending products to enhance their viewing experience, and meeting sales targets. I effectively handled a high volume of calls, ensuring customer satisfaction and contributing to the company's success in a remote work setting. • Achieved high customer satisfaction ratings• Met and exceeded sales targets• Developed strong communication and problem-solving skills

Dordon, England, United Kingdom

As a Personal Shopper at Ocado Group, I excelled in accurately picking, packing, and loading customer's shopping, exceeding targets consistently.• Maintained a clean and organized station to ensure high-quality picking standards.• Worked efficiently to meet and surpass goals, demonstrating strong attention to detail.

Measham, England, United Kingdom

Responsible for opening and closing the storeEnsuring daily routines are carried outRunning shifts and co-ordinating a team to ensure that the shop is clean and well stockedMoney HandlingTraining new staff in the tills and how the company operators

Measham, England, United Kingdom

Serving customers on the checkoutsSupplying customers with a wide range of knowledge about the products we supplyFollowing company policies and adhering to health and safety guidelines Replenishing products within the storeAccepting store deliveries

Burton On Trent

• Typing all necessary documents and correspondence as required• Carrying out other administrative errands including photocopying, printing and shredding• Presenting a professional and friendly first impression to all clients and visitors• Managing incoming phone calls and emails• Diary Management• Maintain confidentiality and patient records

Tamworth

• Welcoming customers and visitors into the shop• Handling cash quickly, accurately and responsibly • Promoting products and driving Multi-Channel services (online, mobile, tablets, apps, machines)• Promoting gaming machines and Self Service Betting Terminals (SSBT’s)• Providing a friendly and efficient service so as to encourage repeat business

Tamworth

• Filling out a pre-opening inspection checklist for the ride I am assigned to• Operate mechanical riding devices and vehicles effectively.• Respond to emergency situations effectively • Provide a clean and safe working environment• Provide excellent services and ensure customer satisfaction• Answering any enquiries in which the customers may have• Give directions to guests regarding safety and operations• Observing guests and attractions which are in operation• Training new & existing staff members on different rides

Melbourne, Derbyshire

• Booking Management• Typing all necessary documents and correspondence as required• Provide excellent services and ensure customer satisfaction. • Answering any enquiries in which the customers may have• Securing and ensuring customers are safe in the Aerial Atoms• Ensuring health & safety policies were met

Tamworth

• Sorting items by hand into compartments on a sorting frame• Bagging and labelling mail for its destination• Moving mail around between conveyor belts, loading docks and trolleys• Moving mailbags from cages, sorting mailbags and bundles of mail into cages• Loading + unloading wheeled containers from vehicles to the dispatch areas• Temporary role as a supervisor and lead a team of 3 people

Tamworth, England, United Kingdom

• Operate mechanical riding devices and vehicles effectively• Respond to emergency situations effectively • Provide a clean and safe working environment• Provide excellent services and ensure customer satisfaction• Answering any enquiries in which the customers may have• Give directions to guests regarding safety and operations• Observing guests and attractions which are in operation• Training new & existing staff members on different rides

Tamworth

• Operate mechanical riding devices and vehicles effectively• Respond to emergency situations effectively • Provide a clean and safe working environment• Provide excellent services and ensure customer satisfaction• Answering any enquiries in which the customers may have• Give directions to guests regarding safety and operations• Observing guests and attractions which are in operation• Training new & existing staff members on different rides

Certificate Of Higher Education, Psychology, Pass

Level 3, Business Administration And Management, General, Pass

Level 2 Certificate, Functional Skills - Maths, Pass

Level 2 Certificate, Business And Administration, Pass

Extended National Diploma, Animal Management, Distinction* (X3)

Ba/Bsc (Honours) Open Degree, Law And Psychology

Combined degrees in psychology and law