• Overseeing a small team with day to day jobs and supporting the assistant manager to ensure the smooth running of the business. Managing different types of diaries e.g. Cliniko, Google, Practice Pal• Booking appointments and rescheduling appointments for my Client’s• Handling a challenging work load, answering calls, taking messages and keeping on top of Clients movements throughout the day.Taking care of about 50 clients and managing their accounts when they are out of the… Show more • Overseeing a small team with day to day jobs and supporting the assistant manager to ensure the smooth running of the business. Managing different types of diaries e.g. Cliniko, Google, Practice Pal• Booking appointments and rescheduling appointments for my Client’s• Handling a challenging work load, answering calls, taking messages and keeping on top of Clients movements throughout the day.Taking care of about 50 clients and managing their accounts when they are out of the office and being on hand to help whenever needed.• Being aware of each Client’s needs and knowing their company to the best of my ability to insure their business runs smoothly.• Keeping a professional and positive approach and always keeping a smile in my voice.• Dealing with complaints and dealing with difficult caller on the phone to keep the situation as positive as possible.• Maintaining a strong Client relationship by taking it upon myself to contact them on a daily basis and to make sure the information I have is up to date so I am handling their calls efficiently.• Using Microsoft Outlook, Microsoft Word and Excel on a daily basis.• Imputing data into CRMS and managing leads on Sales Force• Working in a face paced office and communicating with my colleagues in a positive way. Show less

• Checking guests in and out of the hotel in an efficient manor• Allocating guests their rooms and providing their room keys, taking intoconsideration any special requests e.g. double bed or single beds, disabledfriendly rooms.• Dealing with any complaints or problems• Answering telephone calls and passing on messages for guests andcolleagues• Managing emails• Inputting reservations by phone, email or face-to-face• Preparing guests bills and taking… Show more • Checking guests in and out of the hotel in an efficient manor• Allocating guests their rooms and providing their room keys, taking intoconsideration any special requests e.g. double bed or single beds, disabledfriendly rooms.• Dealing with any complaints or problems• Answering telephone calls and passing on messages for guests andcolleagues• Managing emails• Inputting reservations by phone, email or face-to-face• Preparing guests bills and taking payments• Making sure all lost property is logged and locked away• Dealing with special requests from guests such as flowers/champagne inthe room and communication with the house keeping department to ensure the request runs smoothly.• Keeping up to date with promotions and special offers within the hotel to ensure I can perform my work to the best of my ability.• Managing the banking at the end of every shift by ensuring the figures matched up. Show less

• Creating fresh, exciting themes for eye catching window displays• Providing an alteration service for customers within the boutique• Giving a high level of customer service at all times• Dealing with a range of customer service on a day to day basis i.e.answering telephone calls and communicating with customers directly.Initiating changes to encourage customer loyalty to the boutique i.e.loyalty cards• Promoting the blog and social media of the boutique when… Show more • Creating fresh, exciting themes for eye catching window displays• Providing an alteration service for customers within the boutique• Giving a high level of customer service at all times• Dealing with a range of customer service on a day to day basis i.e.answering telephone calls and communicating with customers directly.Initiating changes to encourage customer loyalty to the boutique i.e.loyalty cards• Promoting the blog and social media of the boutique when needed• Incorporating my Vocalist ability to events in the evening for customers leisure i.e.Student discount Show less

• Contracting and co-ordinating new holidays• Writing letters using Microsoft Word to new and existing customers• Managing emails• Diary management of appointments• Taking telephone calls• Distributing post• Payment management• Meeting all potential and current customers• Collecting the dogs and ensuring they are settled and happy in their family home.