Kelly Patterson Email & Phone Number

Summit, New Jersey, United States

General Manager at Office Tavern Grill at 61 Union Place in Summit, NJ. https://www.officetaverngrill.com/I oversee 50 full-time staff, 3,500 guests per week, and all front- and back-of-house operations. My restaurant seats 295 guests and averages $3.3MM in yearly sales.I conduct all interviews, evaluate personalities, and hire and train staff members to fit the store atmosphere and group dynamic. I regularly handle sensitive personal information for employees (SS #s, contact info, etc.) and customers. My store is also a training location where the parent company sends managers to learn from me in an intense atmosphere before moving on to stores of their own.I also manage property maintenance. I’ve built strong relationships with technicians and contractors and always source multiple quotes to get the best value. I often perform minor repairs such as painting, staining, powerwashing, gardening, Micromatic tap system repairs, and simple plumbing.Behind the scenes, I collaborate with our customer loyalty and marketing teams to develop new promotions and outreach programs. I make presentations to company executives that include P&L statements and business forecasts.Social media is another part of my daily routine. I work with the customer loyalty team to craft responses to positive and negative reviews to our Yelp!, Resy, and Google accounts.Another aspect of my job is event planning. Prior to COVID, I developed relationships with local companies, organizations and individuals who regularly host events at my restaurant. These require careful coordination with the banquet team, but make up a regular and growing revenue stream.Finally, the early 2020 COVID restrictions forced me to restructure all operations. I quickly built up our takeout business and worked with corporate to expand pickup and delivery promotions. My restaurant managed to stay open and become profitable during the pandemic.

Summit, New Jersey, United States

General Manager at Piattino Neighborhood Bistro at 67 Union Place in Summit, NJ. https://www.piattinonj.com/ This position included the same tasks in the Office section above, though with several differences. Piattino offers upscale casual Italian dining and serves a different customer base. I helped develop Piattino’s warm and intimate vibe and matched it to a wine library of more than 100 labels. To better serve customers, I enrolled in a wine course (see certifications below). In 2019, we won a Wine Spectator © Award of Excellence that “recognizes thoughtfully chosen wine lists that offer quality and diversity and compatibility with the restaurant's style and menu.”I also helped build the in-house private dining program which can serve parties of 100+. I coordinated with customers and our banquet team to help them plan and price custom menus.

Morristown, New Jersey

Beverage and FOH Manager at the Office Tavern Grill at 3 South Street in Morristown, NJ.https://www.officetaverngrill.com/This was a role I was asked to fill on the fly. I filled a hole as bar manager at the busiest store in the restaurant group. It was my task to raise service standards, design new and efficient systems, retrain the staff to remove bad habits and, crucially, make the bar profitable again. I was promised a General Manager spot if I was successful. Within six months, the bar became the most profitable in the company and I was promoted to run my own store.

Summit, New Jersey

Beverage Manager of the Office Tavern Grill at 61 Union Place in Summit, NJ.https://www.officetaverngrill.com/This was my second store opening. The parent group renovated the building and needed to rebrand, so I helped them develop new service standards. I hired all new staff (30+ people), ran shifts and managed the bar team. I also designed and sourced a rotating, 40-beer menu, as well as the cocktail menu. I ran inventory, placed orders with vendors, and maintained employee schedules.

Black Horse Tavern & Pub

Manager at Black Horse Tavern & Pub in Mendham, NJ. https://www.blackhorsenj.com/The Black Horse is the oldest continuously operating restaurant in New Jersey. As manager of the Tavern—classic American dining for an upscale clientele—my work included:* Customer relations* Front-of-house schedules* Oversight during peak service* Ensuring service standards* Writing cocktail menus* Placing orders with vendors* Balancing the safe* Updating the POS system I also organized special events throughout the year, booked bands and entertainers, negotiated deals with event companies, developed floor plans and helped customers plan their events.

I bartended at several of their restaurant locations including Piattino's in Mendham, Black Horse in Mendham, and the Office Beer Bar & Grills in Montclair, Ridgewood, and Summit.