Supporting the Learning & Development function.

I specialise in World Service recruitment with American Express across the UK. Working with exceptional customers within the World Service and Travel sector, my primary focus is to partner with candidates and clients, using the depth and breadth of my expertise and market knowledge to ensure we make the unique match that makes individuals, companies and industries flourish.Functional expertise:- Team Leaders, Personal Relationship Managers, Account Managers, Business Development Managers, Communication Coordinators (PR), Customer Experience Analysts, (Business) Travel Consultants, Concierge Experts, Credit Specialists, Customer Care Professionals, Complaints Handlers, Risk Analysts· Implementation of recruitment processes.· Collaborating sourcing strategies - responsive / anticipated· Advising on interview technique & attraction strategy, benchmarking, attrition· Accountable for a professional candidate experience at all touch points through cycle· Ensuring that there is an appropriate pipeline to support data mining activities for sourcing through pipelines· Actively sourcing using social media and standard attraction strategies· Cultivating and updating network of candidates, and monitoring the highest achieving talent within the sector

Accountable for the search and selection of permanent recruits over several Corporate Accounts within Hays. Overseeing multiple divisions and levels within the Banking, Customer Services, and Sales Sectors to service the recruitment needs of my clients.· Implementation of recruitment processes.· Collaborating sourcing strategies - responsive / anticipated· Working in partnership with client to provide a full operational support function to their recruitment processes.· Advising on interview technique & attraction strategy, benchmarking, attrition· Accountable for a professional candidate experience at all touch points through cycle· Ensuring that there is an appropriate pipeline to support data mining activities for sourcing through pipelines· Actively sourcing using social media and standard attraction strategies· Cultivating and updating network of candidates, and monitoring the highest achieving talent within the sector

Accountable for the search and selection of permanent recruits over several Corporate Accounts within Hays. Overseeing multiple divisions and levels within the Banking, Customer Services, and Sales Sectors to service the recruitment needs of my clients. · Implementation of recruitment processes.· Collaborating sourcing strategies - responsive / anticipated · Working in partnership with client to provide a full operational support function to their recruitment processes.· Advising on interview technique & attraction strategy, benchmarking, attrition · Accountable for a professional candidate experience at all touch points through cycle · Ensuring that there is an appropriate pipeline to support data mining activities for sourcing through pipelines· Actively sourcing using social media and standard attraction strategies· Cultivating and updating network of candidates, and monitoring the highest achieving talent within the sector

Responsible for recruitment of Customer Service Advisers, Personal Banking Advisers, Service Control Managers and Control Managers in the London and South East area. My duties involved screening applications, interviewing the successful candidates, booking them in for face to face interviews and providing them with feedback. Advertising jobs and sourcing candidates.