Kelly Appling Email & Phone Number

Houston, Texas, United States

Responsible for guest experience while leading a sales team through coaching sales behaviors while recognizing great guest experiences. Consistently delivers top-line growth across all Pet Care Center categories including services. Manages all aspects of the Center’s business in accordance with Petco operational standards and safety procedures. Responsible as Leader on Duty supporting Omni Channel, Loyalty Programs, Vet Services and Repeat Delivery. Promotes a positive leadership culture of teamwork, inclusion, and collaboration by supporting priorities across all departments that demonstrates an extreme passion for people and pets.

Cypress, Texas, United States

Spring, Tx

Responsible for leading a front end team to deliver the best possible customer experience. Includes coaching, training, delegating and following up on tasks while managing performance and ensuring adequate scheduling to deliver the company mission. Collaborate with other Department Supervisors and ASM's to determine most effective methods for meeting service, operations and safety objectives to satisfy our customer.

Training store manager for Houston market, building our bench within the district while managing my own store; direct my team to lead in my absence, excelled in daily merchandising and loss prevention strategies; execute corporate programs, promotions, and policies and drive optimal customer satisfaction, associate productivity, P&L and KPI results. Exceeded sales goals up to 8% and 13% respectively from grand reopening of remodeled store.

Responsible for highest sales volume store in Region and largest in the company generating over $11M annually. Facilitated exceptional Customer experiences through effective execution of role in developing team of 6 exempt managers and up to 65 team members. Maintained staffing/scheduling in relation to traffic patterns and business trends. Communicated goals while providing leadership to inspire team to exceed goals by motivational recognition of selling behaviors while simultaneously manager merchandising, operations, loss prevention, and KPI performance. Increased customer VIP Loyalty program by 5%.

Monitors sales team of 10 stores in Texas and Louisiana generating more than $16M annually. Exceeded 2005 sales goals by 42%, 2006 comp results by 21%. District received Black Diamond award for having most outreach events to generate sales.

Monitored operations within 12 stores generating more than $13M annually. Successfully met and exceeded sales goals by 8% in 2003. Developed highly productive sales teams focused on providing customers with top quality services.

Coordinated 14 stores in Texas and Colorado regions that generated more than $7M is sales annually. Communicated with industry experts and professionals to ensure the constant upgrade of services. Established an accuracy checkpoint station in vision centers that ensured the accurate evaluation of associate information related to eyewear dispensing.

Monitored the operations of 19 stores in S Texas region generating more than $25M annually. Received numerous promotions for superior leadership and performance quality. Increased sales 23% by maintaining a very low turnover rate. Served an instrumental role in a store ranking top performance.

Organized the opening of a new store, including personnel recruitment, training, and management one week prior to Black Friday. Received numerous Certificates of Excellence for superior team development and leadership. Promoted to Store Manager within 6 months.

Bachelor Of Science (Bs), Home Economics

Education record