Kelly Augustine Phr Shrmscp Email & Phone Number

D/B/A Employee Benefit Systems Burlington, Ia

EBS provides a full range of high-value insurance and administrative services to meet our customer's needs. Together we accomplish great things and we want to Help Administer Your Success!Possess a thorough understanding of the TPA industry, services, fees and offerings. Knowledge of key cost-containment programs for self-insured employers including employer-sponsored primary care clinics, centers of excellence, referenced based pricing, dialysis carve-out, care coordination, direct primary care, surgical networks and pharmacy risk management programs.• Develop advantageous offerings for client's specific geographical market while considering network discounts and service capabilities• Negotiate uniform, best-in-class pricing• Coordinate with underwriting and stop-loss carriers on network value• Address and troubleshoot TPA service concerns• Ensure seamless integration of cost-containment initiatives and PBM offerings• Maintain a current knowledge base of cost-containment programs and initiatives and PBM options that are offered by TPA partners and identify opportunities to further reduce cost• Present brokers and employer groups with consistent and standard bundled TPA, PBM and cost-containment offerings• Formulate policies, manage daily operations and plan for the future • Ensure the following initiatives are met: customer satisfaction goals, retention of clients, contract renewals, revenue maintenance, revenue enhancement. Meet strategic planning goals and initiatives, collaborate with department managers to maintain appropriate staffing levels according to enrollment population and performance metrics • Oversee development and preparation of financial, statistical and management reports. Provide direct client feedback on special projects• Remain abreast of new technologies, processes and best practices that will assist in daily operations and top notch performance

Burlington, Iowa

• Provide leadership, oversight and direction for Two Rivers Insurance Company and Employee Benefit Systems.• Responsible for implementing and maintaining all aspects of plan compliance for health and welfare plans.• Ensure communications, documents, processes and procedures are compliant with all industry regulations including: IRS, ERISA, USERRA, COBRA, DOL, HHS, ACA, ADA, FMLA, HIPAA, HITECH, federal, and state laws• Provide oversight to ensure completion of various regulatory filings and employee communications (SPDs, SMMs, SBCs).• Oversee the company’s compliance program to prevent illegal, unethical or improper conduct. Ensure adherence to legal standards and in-house policies as it pertains to data privacy, protection of our business and HIPAA standards. • Conduct independent and objective reviews to evaluate compliance issues/concerns.• Ensures the Board of Directors, management team and employees achieve compliance with applicable insurance and TPA laws, implement necessary actions to ensure achievement of those laws.• Provide human resources support to insurance clients regarding matters for their company.• Assist insurance clients with employment law requirements for their company; such as writing employee handbooks, policies and procedures, and anti-harassment training so their company meets prerequisites for Employment Practices Liability Insurance (EPLI) coverage.• Perform non-discrimination testing for self-funded medical plans, health FSA, and DCAP plans.

• Serve as Human Resources Generalist for internal Insurance Company staff and provide human resources consulting services to clients of Two Rivers Insurance Company and third party administrator, Employee Benefit Systems.• Provide support to insurance clients regarding human resource matters for their company via a hotline number. • Assist insurance clients with employment law requirements for their company; such as writing employee handbooks and employment policies and procedures so their company meets prerequisites for Employment Practices Liability Insurance (EPLI) coverage.• Responsible for timely notification to insurance clients on relevant human resources issues and legal changes impacting their business.• Deliver webinars and seminars for insurance clients on various topics to keep their business apprised of relevant human resources best practices. • Support internal insurance company staff in eight regional locations by performing all human resources functions including: staff recruitment, onboarding, training & development, maintenance of HR personnel records, benefits administration, compensation benchmarking and wage reviews, payroll, administering company 401(k) plan and Employee Stock Ownership Plan (ESOP).

Burlington, Iowa

• Provide human resource services to the Department of Radiology Carver College of Medicine and UI Healthcare.• Advise managers, supervisors and employees on human resources transaction processing, record-keeping and compliance monitoring policies. Initiate, review and process HR transactions and maintain employee information.• Provide consultation by investigating, interpreting, and/or resolving HR/workplace issues initiated by employees and/or managers.• Ensure compliance with policies, laws, and regulations; perform analysis and determine need for additional information. Organize programs and events to support compliance activities. Document efforts and/or outcomes.• Analyze compensation data and make recommendations to leadership regarding compensation determination.• Screen applications, conduct candidate phone screens, and participate in interviews. Conduct reference/credential checks. Serve as search administrator (monitor EOD process and write/or audit justifications). Determine orientation protocol for each unit.• Disseminate reward and recognition program information. Track employee information related to reward programs. Promote University programs. Plan and organize events and activities. Assist in evaluating programs and propose recommendations for improvements.• Consult with supervisors and appropriate HR staff; make recommendations on employee performance and discipline. Provide resource information and support to supervisors in managing performance issues.• Serve as liaison between employees, managers, supervisors regarding benefits and leave programs related to: workers compensation, short-term disability, long-term disability, family medical leave (FMLA), and ADA. Monitor and analyze leave usage. Review and approve routine leave requests.• Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved. Analyze, monitor and report financial data.

•Strategic business partner: provide comprehensive and consultative human resources support to senior management and respective department directors by managing human resources matters•Responsible for the following functional areas: benefits, compensation, employee relations, job analysis, recruitment, training, employment, and labor relations. Ensure compliance with all federal and state employment laws•Project manager in initiatives such as Employee Satisfaction Survey, Quality of Hire Surveys, Rewards and Recognition program and New Leadership Training•Represent the organization in unemployment compensation fact finding interviews and hearings •Assisted in the development of departmental internal brand•Manage annual open enrollment process; arrange for distribution of material from third party administrator.

•Provided counsel and solutions in the areas of management development, employee relations, corporate corrective action policy, scheduling, performance evaluations, and compensation•Delivered training to executives on new programs and assist in the roll-out of new company policies•Facilitated meetings on process improvement, succession planning and group discussions•Advised peers on career development & planning, recognition and mentoring•Provided counsel to team members on employee relations, including performance management, HR policies, and legal issues•Maintained training documentation for all levels within the store•Defined job qualification criteria and duties for promotional opportunities and new hires•Recruited executive staff for Group and University career fairs•Provided support help and team member training for multiple new Super Target stores

B.A.

M.B.A.-Pm, Mba