Kelly Black Email & Phone Number

• Acted as the primary point of contact for client inquiries, escalations, and strategic discussions, ensuring prompt resolution and client satisfaction.
• Collaborated closely with over 25 Reckitt stakeholders on a monthly basis to understand their strategic goals and challenges, providing expert guidance and solutions to drive business growth and competitive advantage.
• Led client strategy sessions and business reviews to foster collaboration and alignment between client stakeholders and internal teams.
• Monitored and evaluated the effectiveness of implemented strategies through key performance indicators (KPIs) and metrics, providing regular updates and performance reports to client.
• Developed tailored strategies to optimize client performance, focusing on revenue growth, cost efficiency, and customer satisfaction.
• Collaborated cross-functionally with the Business Insights and Field Management teams to deliver integrated solutions that met client needs and exceeded expectations.

• Collected, cleaned, and analyzed large datasets using Excel and PowerBI, resulting in insights that drove key business decisions.
• Developed and maintained automated dashboards and reports, providing actionable insights to senior management on a weekly basis.
• Conducted statistical analysis to identify trends, patterns, and correlations within data sets.
• Collaborated with cross-functional teams to define business requirements and deliver data-driven solutions to enhance operational efficiency.
• Presented findings and recommendations to stakeholders to facilitate understanding and decision-making.
• Stayed current with industry trends and best practices in data analytics and applied them to optimize data collection and analysis processes.

• Developed and executed strategic business development plans to increase revenue and streamline work processes.
• Provided strategic guidance to senior management on market trends, competitive landscape, and business development opportunities.
• Led and motivated cross-functional teams to collaborate effectively on projects, ensuring alignment with corporate goals and objectives.
• Negotiated and finalized contracts and agreements with clients, ensuring favorable terms and conditions for all parties.

Fayetteville, Arkansas Area

• Managed the team responsible for tracking all U.S. loads going to Walmart, Sam’s Club, and Target
• Provided a leadership role in the development and evolution of our tracking systems over four years
• Responsible for handling large data sets and providing frequent reports to leadership
• Vital role in preventing multimillion-dollar OTIF charges from Walmart/Sam’s Club
• Responsible for consistent, record-breaking On-Time Percentages
• Requested by Sam’s Club leadership to train other vendors in our “gold standard” tracking methods

• Managing Office Operations
• Planning and implementing marketing initiatives
• Strategic Business Planning
• Extensive Project Management Experience
• Extensive Brand Management
• Social Media Marketing

• Developing and Implementing Marketing Initiatives
• Website Design
• Search Engine Optimization
• Google Marketing
• Social Media Marketing
• Project Management