By transforming my previous role into effective program leadership, I upgraded my value to the organization. To make it all happen, I blended my subject matter expertise, data analysis, and my talent for training, coaching, & mentoring to align the program, increase output, and energize my team. Momentum quickly began to build when I applied communication and leveraged process development-and-improvement skills, which cut training time 50%. I then clarified the mission by creating pathways to achieve new goals and mobilized technology to create new efficiencies and keep customer needs front and center. Check out these accomplishments:✔ Awarded USB Silver Shield for leading software development project and developing holistic training. ✔ Groomed and guided 4 specialists to create increases in volume, accuracy, quality, and improved customer experience to allow the unit to do more with less.• Saved 100 hours per week on average by building readers to cleanse data across 10K transactions over 100s of columns of .csv worksheets to organize, create usable format, build tables, and add labels. • Developed new processes and improved existing ones by authoring 6 key SOPs that standardized and de-stressed workflows, opened more time or managers, and streamlined training. • Lowered employee turnover to 0 by engaging and dialoging with dozens of potential candidates to determine best-fit new hires, onboarding, training, and coaching each to succeed in their role. • Exponentially increased processing speed and volume by building readers, formulas, macros in Excel to process large quantities of raw data and negate need for additional labor. Supply Chain/ Logistics Areas of Expertise: LTL | TL | IM | Ocean | Air | Small Parcel | Drayage | Rail

As I continued to deliver more value and lead through influence and results, I leveraged existing technologies to create new capabilities and scale up department mission without adding costs. There was a gap in utilizing and automating data, so I mastered EDI and high-level Excel functionality to maximize value for actionable data. I also managed 12 Fortune 500 accounts and used analysis, problem-solving, and expertise to create excellent client experiences. Accomplishments include:✔ Earned Gold Shield Award for initiative to create in-depth reports and analysis to increase capacity for existing customer.✔ Earned Silver Shield Award for creating comprehensive customer onboarding for streamlined process that generated revenue 30% faster than previous method.✔ Helped team pivot from in-office to remote-work model with no loss in continuity or productivity.• Scaled processing volume 40% by mastering EDI and Excel to clean, analyze, and analyze ratings, pricing, shipping, and other contract data in real time and extract key information for immediate use. o Shifted operating model from reactive to proactive o Increased department ROI.• Increased processing bandwidth in 2 weeks by partnering with Data Exchange Group and developing new protocol to import customer-specific logistics data segments and process through EDI into USB systems. o Readable reports identified action items. o Team members became self-sufficient.• Reduced time to extract category data from 8 hours to 5 minutes by rebuilding readers in Excel that eliminated manual copy/ paste requirements from multiple files into one.Other Key Responsibilities:✔ Provided logistics support to 12 Fortune 500 companies by analyzing business shipping needs.✔ Managed thousands of pricing and auditing transactions within B2B freight payment platform.✔ Reviewed contract terms and conditions of newly executed contract amendments.✔ On-boarded new customers into AR/AP platform.

By applying proven project management strategies that I brought from my military experience, I was able to add considerable value and create a new role. I succeeded where others had failed and led a 5-year effort to transform complex bond management software from an outmoded DOS based program to a web-based, user-friendly system. Highwater marks include:✔ Earned Silver Shield Award by creating breakthrough training using PPT w/ unique interactive slides, to reinforce key lessons, improve engagement, and raise competency levels sooner. ✔ 2X Bronze Shield Award for business continuity plan & leading 5-year project to implement web-based software.✔ Holistic project plans included timelines, milestones, deliverables, documentation, procedures, drafting approvals, writing test scripts, testing, and authoring step-by-step procedures.✔ Key outcomes: O Developed a critical line of communication allowing for appropriate accessibility of information. O Design a SharePoint site to house critical project information and host a location for project feedback. O Conducted annual training and live simulations and calling tree to validate plan and execution.

I was honored and proud to make a difference for our military by leading a key vehicle maintenance unit to its highest state of readiness. This experience was both practical and developmental such that even though I filled an operational role, I was also perfecting concepts of leadership. By managing equipment, and personnel records for 160 members and 48 vehicles with unique requirements, I managed an all-encompassing training program to usher individuals from entry level to independent, expert -level contributors. I also worked to elevate the unit’s status by collaborating with senior leadership in strategic 1-, 3-, and 5-year planning. Check out these highlights:✔ Earned Army Achievement Medal.✔ Elevated safety through Composite Risk Management.✔ Created and updated SOPs and executed operational plans.✔ Developed unique intel action plans.

In this role, I learned essential fundamentals of leadership, guiding a team of 30 individuals to function as a cohesive, integrated team. I trained on and used a collaborative leadership model to ensure objectives, incorporate strengths, and utilize ideas from all team members. As a team leader, I planned, executed, and tracked training and development for members at various stages of their career. Using goals and employee recognition to maintain high levels of morale and motivation, I effectively instilled a healthy level of esprit de corps while mastering the complex Army logistics system. Here are a couple of notable achievements:• Cited for outstanding team accomplishments and overcoming extreme challenges.• Developed 20 detailed SOPs to usher rapid competency and achieve record of 0 accidents/ incidents