Kelly Broderick Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

Redwood City, California, Us

Manage and operate a personal clothing store on Poshmark, including styling items, photographing for listings, and sourcing inventory from second-hand stores and online platforms.

My position as a Box Office Manager was eliminated when the pandemic canceled live performances. I took the opportunity to go back to school and finished my bachelors degree at UMBC in May 2021. Shortly after my graduation, my father's health took a turn, and I spent time with him through hospice care.

Baltimore, Md, Us

Founded in 1963 and designated the State Theater of Maryland in 1978, Baltimore Center Stage provides the highest quality theater and programming for all members of our communities, including youth and families. Baltimore Center Stage ignites conversations and imaginations by producing an eclectic season of professional productions across two mainstages and an intimate 99-seat theater, through engaging community programs, and inspiring education programs. Everything we do at Center Stage is led by our core values—chief among them being Access For All. BCS's mission is heavily rooted in providing active and open accessibility for everyone, regardless of any and all barriers, to our Mainstage performances, education initiatives, and community programming.• Oversaw the day-to-day function of the Box Office and all patron contact from the point of sale through attendance.• Responsible for all aspects of hiring for the Box Office staff; from posting positions online to interviewing, checking references, and on-boarding and training of new associates.• Managed and supervised staff of 10+ Patron Services Associates and three direct report assistant managers.• Created an exceptional customer service experience for BCS patrons, as well as for BCS staff and visiting artists.• Delivered a budget surplus each year, both in payroll and all other Box Office expenditures.• Supported the Marketing Department in all sales promotions, ticketing system, and Tessitura (CRM) related efforts.

Baltimore, Maryland, Us

Chesapeake Shakespeare Company is the leading classical theatre company in Maryland, offering vibrant performances that blow the dust off of Shakespeare and delight its patrons. One of the six largest theatre companies in the state, CSC serves diverse audiences with funny, moving, rousing mainstage seasons, a vigorous education program that serves over 16,000 students annually in both theatre and the classroom, and a growing community engagement effort.• Directed all aspects of Front of House at the Baltimore Downtown Theater and the Patapsco Female Institute Historic Park, including Patron Relations/Customer Service, Management of the Box Office and Bars/Concessions, all ticketing programming using SalesForce PatronManager and WordPress, and Front of House Staff.• Responsible for all FOH hiring decisions, including maintaining a full complement of House Managers, Box Office Associates, Bartenders, and Volunteers; managing daily staffing needs and scheduling.• Implemented a patron service strategy and policy manual that addressed standards of excellence and best practices. • Worked with the Managing Director and Communications Director to establish ticket pricing, optimum seating configurations, develop marketing campaigns, and advocate for patron services.• Programmed and executed three seasons of events and subscriptions on SalesForce PatronManager a CRM/ticketing software.• Developed, maintained, and tracked departmental budget.• Planned, created, and coordinated logistics and materials for board meetings, committee meetings and staff events, as well as all email communications to patrons regarding ticketing through MailChimp.

Sugar is a lesbian owned, multi-gender operated, for profit, mission driven sex toy store. By providing education and toys in a shame free, sex positive, fun environment, we help people of all genders and orientations experience their own unique sexuality with shameless joy and passion.

Baltimore, Md, Us

The Women’s Center is a centrally located community center on campus that advances gender equity from an intersectional feminist perspective through co-curricular programming, support services, and advocacy for marginalized individuals and communities. They prioritize critical social justice as our community value, with a deliberate focus on women, gender, anti-racism, and feminism.• Established and nurtured relationships with student organizations, academic departments, and community groups to aid the Women's Center. • Related to civic engagement as it relates to women and the campus community. Helped launch the inaugural cohort of a peer-to-peer mentorship program for Returning Women students. • Designed, maintained, and wrote for the Women's Center Blog. • Coordinated the Women's Center Film Series.• Responsible for Social Media Management for the Center through products like Adobe Creative Suite, HootSuite, MailChimp, and WordPress. Including designing and building the womenscenteratumbc.wordpress.com blog.• Collaborated with other offices at UMBC to create programs that prioritized diversity and intersectional feminist perspectives.

Baltimore, Md, Us

• Established and nurtured relationships with student organizations, academic departments, and community groups to aid the Women's Center. • Related to civic engagement as it relates to women and the campus community. Created awareness events and resources about the 2012 General Election for the Women's Center. • Wrote for the Women's Center Newsletter. Created a peer-to-peer mentorship program for Returning Women students.• Worked closely with the Women's Center Director and Coordinator to create events.• Created, developed, and ran a mentoring program for Returning Women Students/Adult Learners (undergraduate students over the age of 25 seeking their first undergraduate degree) in association with the Charlotte W. Newcombe scholarship program.• Assisted in planning speaking engagements and developing programming for the Women’s Center.

The Howard County Arts Council was created in 1981 to serve the citizens of Howard County by fostering the arts. We are devoted to nurturing local artists and arts organizations, furthering the public’s appreciation of the arts, and ensuring that the arts are accessible — regardless of age, ability or economic status.• Responsible for staffing the reception desk after office hours.• Assisted with setup and breakdown of conference rooms and galleries.

Philadelphia, Pennslyvania, Us

McCabe, Weisberg & Conway is an expanding regional firm representing mortgage lenders, banks, mortgage servicers, and financial institutions in Pennsylvania, New York, New Jersey, Delaware, Maryland, Florida, Virginia, and the District of Columbia. Our attorneys have been committed for over 40 years to providing the most comprehensive legal representation available to the mortgage banking industry.• Post-Sale Lead Auditor – responsible for auditing Virginia state foreclosures and producing legal documents for notarization by bank and legal officials.• Streamlined audit process to be better organized and efficient.

Bolingbrook, Il, Us

• Directed the store staff, including Sales Associates, Visual Merchandisers, and Salon Staff.• Acted as General Manager during the 2007 Holiday Season while GM was on maternity leave.• Hired Sales Associates and Assistant Managers using staffing software.• Met/exceeded sales, profitability and operational goals• Promoted the Ulta Beauty loyalty and guest service programs• Forecasted/adjusted payroll and scheduled associates to maximize productivity and workload• Enhanced the Ulta Beauty brand through "wow" guest experiences, associate engagement, and built a high-performance environment that inspires and encourages true teamwork• Reviewed/interpreted financial and operational reporting, including store visit and audit results• Identifyed underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources• Attracted, hired and retained a diverse team of top talent• Trained, coached and developed direct reports• Modeled a culture of open, honest communication by sharing relevant enterprise strategies and corporate messaging• Ensured adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates• Protected company assets and minimized loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention• Supported continuous improvement by implementing company programs and influencing adoption

Seattle, Washington, Us

• Built long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions• Gave honest, tactful feedback and guidance to customers on beauty products• Set and exceeded company and personal sales goals while supporting the goals of the team• Built and maintained strong vendor relationships to maximize business results• Managed the scheduling and execution of vendor events and promotions• Was a great team player by doing my part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning

London, England, Gb

• Responsible for the overall management, staffing, and supervision of operations of an $850,000 volume store.• Performed all aspects of hiring management and sales staff, including reviewing applications, arranging and conducting interviews, checking references, making offers, on boarding, and training. • Accountable for total shop results to include top line sales, improving customer transactions, average dollar sale, and loyalty programs. • Planned and directed all store operating activities necessary to meet or exceed established budgeted sales, expenses, profit, and productivity goals. • Successfully lead The Body Shop’s business to “Top 60” status – and gained recognition nationally as a top volume store for two consecutive years. • Fiscal Year (FY) 2006 ended +9% over FY2005 sales. At the time of separation, FY2007 was +8% over FY2006 sales.• Led & worked as part of a successful, engaged team to best meet the needs of our customers• Shaped a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life• Problem solved effectively & proactively as much as possible using available resources• Communicated effectively & acted as a flexible & responsible role model to my team• Ensured development of customer loyalty to further build The Body Shop brand• Met sales & performance targets• Managed stock; monitored & managed change• Confidently use the data (KPI’s) to make sound commercial & business decisions to successfully drive sales & team performance.• Identifyed & attracted high potential candidates & developed current team members to succeed in their goals

London, England, Gb

London, England, Gb

Mclean, Va, Us

• Provided administrative support to recruiters by scheduling interviews, preparing offer letters and employee start packets• Updated candidate information in RecruitSoft/Taleo ATS• Ensured Human Resources received necessary candidate information for onboarding new employees• Designed a new requisition sheet and developed a binder outlining jobs available to hiring managers• Met and greeted candidates prior to interviews, provided a level of comfort and welcome from the company• Built relationships with client staff and hiring managers.• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.• Reached out to qualified referral candidates to obtain applications.• Scheduled interviews for applicants and on boarding for new hires with departments in 10,000 person company.

Baltimore, Maryland, Us

• General reception, administrative, and office manager duties while providing support to CEO, Controller, and four Senior Recruiters• Assisted recruiters with resume screening, intake interviews, and creating job postings.• Spoke to clients about job openings and potential candidates.• Scheduled interviews with Senior Recruiters, wrote offer letters, and assisted candidates through the on-boarding process and updating the Applicant Tracking System (ATS).• Operated and maintained applicant tracking and candidate management systems.• Prepared offer letters, temporary contracts, and temp confirmation packets.• Generated reports based on client and temporary employee feedback in Excel.• Verified applicant references and employment details.

Bachelor Of Arts - Ba, Gender & Women'S + Sexuality Studies

Art History

Fine/Studio Arts, General