Kelly Brumbaugh Email & Phone Number

Columbus, Ohio, United States

Colorado Springs, Colorado

Uniontown, Ohio

Analysis, track and trace, relationships with customers, input orders, research missing orders, billing, outbound calls to customers, rescheduling missed pick ups, look for trends, and help with special projects.

Canton, Ohio

Office AdministratorDaily Activitieso Assist Executive Director and Board Memberso Answer Phones, answer community questions, direct callso Take homeowner applications via phone o Correspondence for the officeo All filing and organization of the officeo Supervise office operations/volunteerso Maintain and troubleshoot computers/liaison with vendorso Maintain checklists for all operations of office functions for volunteers and staffRecordkeeping o Set up, track cost accounting and maintain homeowner files (currently at 150 projects YTD)o Prepare homeowner packets, set up and conduct homeowner interviews in persono Keep YTD records on homeowners, volunteers and projectso Conduct the background data research to verify homeowner status of applicantso Prepare paperwork for volunteers and homeowner projectso Track and order office supplieso Track BWC hours for each employee, prepare BWC statistics for Executive Directoro Track all donations (In-kind, Individuals, Businesses and Churches)o Research grants and fundraising foundations, set up of grant cost accounting and track usage.o Accounts receivable / accounts payableo Post bills and incomePublic Awareness/Marketing/Fundraisingo Manage office mailingso Establishing Partnerships with the organizationo Organize Volunteerso Plans multiple events throughout the year; chooses themes, research marketing items for events, as well as executing and supervising events from start to finish.We are dedicated to improving the quality of life for disadvantaged area homeowners through home and property improvements. To date we have been helped, but the need is great. Projects are approved just waiting for volunteers and funding to bless over 250 applicants on out list. Donations are accepted.

Columbus, Ohio Area

Leverage partnerships within projects to obtain end goal. Create efficiencies to help achieve service level targets of 75/60 Improve processes that can lower average handle times and drive efficienciesPartner with business to implement efficiency gain processes Operational Support and Content Management o Update Standard Operating Procedures manual o Provide any necessary communication to colleagues related to updates. Projects o Oversee and train temporary hires to take inbound service calls for Phone Bank. o Document requirements. o Develop business process flows. o Experience facilitating group sessions to gather information. Managed and improved the customer complaint process.

Columbus, Ohio Area

Project ManagementLead moderate to complex projects from end to end. Establish relationships and execute project plans with partners (i.e. Risk, Finance, Training, Marketing, Compliance, Legal, Sourcing, Technology, etc?) Led business segment teams through scope definition and business requirements which may include process mapping (current v future state) and creating new workflows. Prioritize tasks to meet business segment goals. Develop and manage business segment user testing plans. Present and implement approved recommendations to senior management regarding business/operational improvements and revenue opportunities as a part of the project. Assist in the development of standard project management tools and templates to ensure initiatives are optimized.

Columbus, Ohio Area

Understands the general principles of business and ensures operational efficiency as it relates to policies, procedures, compliance, loan accuracy, corporate audits, fee refunds, work schedules, forecasting, accuracy, and efficient operation.

Leads team to meet established department and team goals, including: sales production, quality standards, cross-sell relationships and simply the best customer experienceResponsible for coaching and developing team membersImplements and communicates policy and procedures, changes in products, services and/or technologies