At FreightCo Solutions, we provide flexible technology-driven logistics solutions that are customized and scalable to the needs of every customer. Understanding the niche requirements within various industries allows us to offer unique global transport solutions across a broad spectrum of markets. Tracking and reporting is also tailored to the needs of every stakeholder across the company, be it Finance, Logistics, or Procurement. This personal approach allows us to cater to logistics needs in a very specific way to focus your time and people on the core needs within your business.We offer seamless worldwide air, ocean, and ground transport solutions. FreightCo Solutions provides full-service international and US domestic freight forwarding services with efficient technology platforms providing transparent, integrated shipment initiation tools and tracking. Get connected to our supply chain solutions with sophisticated inventory management control systems and fulfillment services.The services we offer are specifically designed to meet any logistical need. With our technology services and shipment tools, providing on-time and flexible transport solutions has never been easier. Whether you need a critical delivery to your customer with White Glove Service, coordinated LTL, IMDL and FTL trucking services, or a sophisticated warehouse and inventory management system implemented, FreightCo Solutions has the right tools and the right people to make it happen.In my role as Operations Manager, I am responsible for overseeing the company's daily operational activities, ensuring efficiency, high-quality output, a collaborative team environment, and seamless organizational processes. My duties include continuously evaluating company procedures, recommending enhancements, and implementing those changes to maintain optimal performance and improve our return on investment.

As a Logistics Team Leader, I oversee the coordination of transportation for goods across the United States and Canada, managing an average of 100-200 loads per week while consistently surpassing delivery KPIs. I cultivate robust and authentic relationships with stakeholders to enhance loyalty and operational efficiency for the business. I am adept at executing complex and international logistics functions with meticulous attention to detail, ensuring proper clearance for the import and export of goods. This expertise is transferable to other customer relationship management solutions by effectively identifying problems, analyzing situations, and developing actionable solutions. I have developed comprehensive solutions to high-value issues requiring immediate attention, while maintaining confidentiality on behalf of the company. I exceed proficiency standards by compiling detailed reports and ensuring the accuracy of delivery locations. I provide exceptional customer relationship management to support truck drivers, warehouse staff, and store managers in successfully completing their delivery tasks.

As the Soldier Ride® Event Operations Specialist, I managed 13 annual adaptive bicycling events for over 550 wounded warriors. I demonstrated meticulous attention to detail and accuracy in coordinating participant travel, meals, accommodations, and activities, achieving a consistent 98% satisfaction rate from post-event surveys.I successfully recruited veterans, community members, and other stakeholders to participate in events. I established and maintained relationships with military commands to incorporate active duty personnel. My understanding of military culture and connections facilitated the creation of strong, long-lasting relationships.Additionally, I educated constituents about organizational services, surpassing referral targets by identifying 2,500 referral opportunities annually.I achieved an $80,000 year-over-year reduction in expenses through strategic contract negotiations, leveraging relationship-based discounts, and identifying unique gift-in-kind opportunities. I also reduced specific expense lines by 25% through process analysis and streamlining.I collaborated with other departments to align team goals, strategies, and tactics, consistently exceeding all key performance indicators (KPIs).

As a Strategic Partnerships Coordinator, I assessed, analyzed, and provided recommendations on incoming proposals to the organization. I managed communications with potential partners, ensuring timely and accurate information was conveyed throughout the entire partnership lifecycle, thereby fostering a positive impression throughout the process. I initiated prospective relationships to ensure the sales team was well-prepared to achieve their goals and had all the necessary research to cultivate relationships with various companies, resulting in increased revenues and stronger connections between communities and the organization.I negotiated cause-related marketing campaigns, including securing a $1 million Warner Brothers campaign through the sale of the American Sniper movie.I designed and implemented an innovative revenue channel that leveraged under-utilized relationships and addressed a gap in community support options, leading to higher community engagement with small-sized companies. Overall, I increased the revenue line by $2 million through effective relationship management and exceptional customer relationship management.Finally, I addressed the needs of different teams by providing personalized tours and educational sessions to office visitors and VIPs.

National: Construction Crew Leader — 2013-2014 Atlantic Beach, FLI fostered and sustained positive relationships with volunteers, sponsors, coworkers, and donors while effectively leading volunteer groups in the house-building process. NCCC Team Leader Earth Unit — 2012-2013 Denver, COIn this demanding leadership role, I managed all logistics for five projects across various domestic locations. My responsibilities included coordinating travel arrangements, project housing, ground transportation, and other logistical aspects. I diligently maintained a strict budget of $100,000 and ensured the upkeep of two government vehicles. VISTA: Resource Development Coordinator — 2011-2012 Atlantic Beach, FLI spearheaded sustainability initiatives for the organization to secure long-term success. I did this through meticulously planning and executing affiliate fundraisers and social events, from initial planning meetings to event coordination, day-of management, and post-event reporting and follow-ups. I also conducted stewardship activities utilizing Microsoft Office programs, eTapestry, and Constant Contact. I represented the organization at local volunteer fairs, successfully recruiting new volunteers and supporters. Additionally, I provided support in database management and handled mailings related to special events, fundraisers, quarterly newsletters, and donation acknowledgements. Finally, I conducted grant research and compiled a comprehensive portfolio detailing all relevant grants, their timelines and deadlines.

I delivered exceptional customer service by addressing inquiries, showcasing products, and devising innovative solutions to challenges, thereby ensuring customer satisfaction scores and consistently meeting and surpassing targets.