Kelly Burns, Mba Email & Phone Number

Ozark, Al, Us

Ozark, Al, Us

Gardendale, Alabama, United States

Fort Bliss, Texas, United States

Volunteered for the USO and Sergeants Major Academy during my husband’s time learning there. Only a group of 10 out of 500 spouses received awards from the Commandant of the Academy for our service.

Savannah, Georgia Area

• Led, hired, and planned the work of a team of recruiters in a staffing office environment.• Did an overhaul of each position, classification and pay grade. In every situation during this process, I was able to negotiate higher pay for our employees, a high markup for our agency, and verify the job the employee was doing. This situation sometimes resulted in a higher Workers Comp (WC) Code, but honesty is always best when dealing with insurance.• Used KPIs through dashboards to keep track of Recruiters’ work. Morning and afternoons meetings allowed me to observe and analyze our course, providing innovative workforce planning, analysis and learning and development solutions that advance individual growth while optimizing organizational performance.• Sales for the Branch included clerical and light manufacturing facilities. Once the new positions had been requested, I conducted training needs surveys and analyzed the information and data obtained in order to anticipate human resource development and training needs for specific categories of positions. Doing this allowed an accurate picture of the new business and helped me load the correct data. Top 10 of all sales for the company within my first year.• To manage Recruiters and Temporary Workers, I used Performance Management and Recognition (PMR), both monetary and award plans. I had different plans according to type of employee, their motivators, and facility in which they were located. • Workers Comp- Experience applying a wide range of methods, principles, and practices commonly used in the worker's compensation claim processes.

Savannah, Georgia Area

• Plan, schedule, and influence the work activities of 4 supervisors and over 100 employees. Recruitment, selection, placement, job analysis, and workforce planning and analysis. • Oversaw and coached supervisors and line workers to ensure best team performance. Benefits and/ or training- used monetary and award plans to motivate my employees, which inspired them to work with no accidents for 7 months. Support of employee relations programs in matters related to conduct, performance, attendance, and dispute resolution and/or providing guidance and consultation to management on a variety of labor relations matters.• Recruited for light industrial and clerical positions using Monster, Careerbuilder, Craigslist, and HRIS software, PeopleSoft and PeopleNet. Held job fairs at local government buildings to reach applicants who did not have an online presence. • Utilized PeopleSoft products to manage all aspects of people management and group operations to include counseling, reporting, invoicing, and metrics management. Pulled reports daily to ensure our operations were meeting plan and budget. • Labor and employee relations, performance management. It was important to manage with respect, as I was the sole manager in the facility.• Performed the full range of technical pay administration duties in the areas of setting and adjusting pay for new and continuing employees, grade and pay retention, wage grade, recruitment, and retention flexibilities where applicable.• Built and maintained partnerships with the corporate client through a detailed understanding of the client's business, strategic direction, processes and policies, with safety at the forefront of operations.

Shepherdsville, Ky

• Talent Acquisition. Performed recruitment and placement assignments. Interviewed approximately 8-10 candidates daily to ensure an acceptable hiring flow of employees for our clients. Provided optimal customer service through professional partnerships and innovation to identify, recruit, hire, and advance a competent, suitable, diverse, and inclusive workforce in support of our mission.• Coached and counselled our workforce to ensure best performance, keeping in mind of the basic principles and practices of the Human Resources (HR) specializations, including HR laws, theories, principles, and practices with an understanding of the interrelationships of Human Resources programs and/or processes sufficient to provide customer service.• Sourced for candidates utilizing Craigslist, Facebook job boards, Indeed, employee referrals, job fairs and CareerBuilder, advising management officials on human resource sources and strategies while adhering to Federal personnel regulations, agency policies and directives, and contractual provisions governing the human resource functions/processes.• Maintained all appropriate paperwork. Special projects included creating a workable solution to many issues in the office, including correct file preparation and creating job aids. The new process created rapid growth in the agency because the applications were clear; we saw almost double the number of applicants after the changes.• Human Resource Shared Service. Calculated and processed payroll for up to 250 employees by utilizing TempServ, Volt, IQNavigator, and FieldGlass. Delivered weekly pay checks through the timely and accurate processing of all personnel and payroll transactions, provided benefits, work-life and wellness programs to employees and an outstanding customer experience.• Filed workers compensation claims using the highest level of ethics and integrity.

Merritt Island, Fl

• Responsible for writing 85% of all new business sales in the office; helped make our location the top selling satellite agency in our corporation. • Customer relations - Consultative approach used in building rapport with all insureds. In all quotes and transactions, it was imperative to verify customer needs and that the policy covered what was important to the insured. Quoting, binding and endorsements used in everyday service standards. • Dedicated - Read all updated regulatory requirements to keep up with industry trends and ensure compliance with underwriting requirements. • Account Management - monitored all renewals. Research and requote new insurance policy if necessary, while ensuring new policy met underwriting requirements. • Worked with P&C, commercial and umbrella product lines. Worked with domestic and surplus carriers. Retrieved quotes from online P&C and Commerical Lines companies to obtain the best premium in the marketplace. Surplus Lines carriers were usually called or emailed. • Management Systems - Used software tools including: The Agency Manager (TAM Management System), Microsoft Suite. • Developed risk management policies and procedures, which reduced the company’s errors & omissions (E&O) liability exposure. Implemented email policies to keep quotes or endorsement conversations as a standby in case of E&O issues.

Master Of Business Administration - Mba

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations, 3.735

Activities and Societies: Golden Key International Honour Society, Alpha Chi National Honor SocietyMagna Cum Laude

Associate Of Arts (Aa), 4.0

Summa Cum Laude