Shielding Innocence was created to spread awareness to the prevalence of Child Exploitation online and off, advocating for the safety of children around the world.

Assist in handling and resolution of customer billing and payment related issues and inquiries. Utilize customer CRM and billing systems to research billing and payment inquiries, providing resolution and feedback to the customer through a ticketing system, and communicating any necessary account actions to the appropriate business unit(s). Assist with fulfillment of customer rebates in support of company programs, including gathering required customer information and the creation of rebate payments in SAP.

• Resolved complaints, improving backlog by 100% through effective research and time-management skills. • Compiled executive reports, documenting key discussions and enabling informed decision-making. • Updated training and SOP, fostering employee development and continuous learning.• Supported managers and the Quality Assurance team with admin tasks, including proofreading, data analysis, and document management.• Performed data entry tasks with precision and attention to detail, ensuring accurate and timely information input into relevant systems.

• Collaborated cross-functionally to identify and resolve billing issues, minimizing escalations by 35% through effective teamwork and executive communication.• Spearheaded a data accuracy improvement project during migration, ensuring enhanced data quality and reliability.• Orchestrated seamless data migration from multiple sources to a new cloud-based platform, ensuring a smooth transition and uninterrupted operations. • Performed data entry tasks with precision and detail from legacy software into the ERP system.

• Surpassed monthly claims overseeing targets by leveraging exceptional communication and organizational skills. • Resolved claim issues efficiently, significantly reducing backlog through effective problem-solving. • Collaborated with cross-functional teams to identify and resolve complex issues, resulting in a substantial decrease in rejections and administrative and data entry tasks for multiple team members.

• Successfully migrated over 10,000 records to new platforms, leading to enhanced data accuracy and streamlined processes.• Collaborated with cross-functional teams to identify and resolve data inconsistencies during migration, achieving an impressive 97% accuracy rate. • Effectively migrated data from multiple sources to a new Customer Relationship Management (CRM) platform as part of an acquisition.• Performed data entry tasks with precision and attention to detail, ensuring accurate and timely information input into relevant systems.

• Implemented an efficient filing system, boosting productivity and minimizing errors by 30%. • Introduced a strategic time management system, reducing overtime costs and improving resource allocation. • Developed and implemented a robust bookkeeping system, slashing errors by 25% and generating annual savings of $7,000. • Oversaw payroll, accounts payable, and receivable, ensuring accurate records and timely payments. • Enhanced financial reporting accuracy by implementing monthly reconciliations, reducing discrepancies by 15%. • Accelerated accounts receivable collection efforts, reducing aging by 30 days through proactive follow-up and diligent collections.

• Conducted regular financial record audits, proactively identifying and rectifying errors and discrepancies. • Managed vendor relationships, skillfully negotiating favorable payment terms and resolving disputes promptly. • Collaborated cross-functionally to address billing and payment discrepancies, improving organization satisfaction.• Assisted in preparing monthly financial statements, ensuring timely and accurate reporting. • Created and managed financial spreadsheets for data tracking and analysis, enhancing budgeting and forecasting accuracy. • Collaborated with the economic development team, saving over $250,000 in vendor billing for the county. • Efficiently and accurately entered a large volume of data into a database, ensuring data integrity.• Performed data entry tasks with precision and attention to detail, ensuring accurate and timely information input into relevant systems.

• Processed daily client account reports, ensuring accurate verification of balances and timely payment processing. • Prepared and maintained monthly tax filings and reports to ensure compliance with tax regulations. • Efficiently coordinated mail distribution and prepared daily correspondence via memos and letters. • Tracked departmental attendance records monthly, ensuring accurate and up-to-date records. • Implemented streamlined payroll processing, minimizing errors and delivering annual savings of $10,000. • Coordinated with external auditors to ensure adherence to accounting standards and regulatory requirements. • Prepared accurate and timely financial statements, providing valuable insights for informed decision-making.• Managed accounts payable and negotiated favorable vendor payment terms, resulting in a 10% cost reduction. • Conducted bank account reconciliations, promptly identifying and resolving discrepancies.