Kelly Fung Email & Phone Number

• Lead user-centered research using a variety of qualitative and quantitative research methods to address knowledge gaps to make better product decisions—methods include in-depth interviews, surveys, usability testing (moderated and unmoderated), concept testing, A/B testing • Analyze, synthesize, generate insights / opportunities and report on research and usability studies to management and other stakeholders• Participate in design discussions along with product management teams. Provide walkthroughs and demo mockups and deliver research insights to the business stakeholders and product teams.

• Created user flows and wireframes of the onboarding process and dashboard for the client’s new target market• Conducted interviews and research to understand the client’s new B2C target audience• Tested prototype using first-click, preferences, formative, and usability tests

San Francisco Bay Area

• Designed and facilitated engaging lesson plans according to state standards and activities catered to students' interests• Collaborated with other team members to improve classroom management and how to better help students in the program.• Listened to students and gathered their feedback to create the best learning experience

San Diego, California

• Improved the current cultural orientation process refugees go through upon arrival to America. • Shadowed caseworkers to observe the cultural orientation process, volunteered in other departments and researched resources to learn more about what refugees need to help them navigate a new country.

Greater San Diego Area

• Maintained lab equipment, organized office information, and archived articles related to the project• Trained new lab assistants on daily tasks that need to be performed.

Bachelor Of Science - Bs, Human Biology

Activities and Societies: • Minor in Psychology • Alpha Epsilon Delta • Asian and Pacific Islander Student Alliance

Faculty Of Science, Faculty Of Arts And Social Sciences

Ux/Ui Design Certificate