Drive collaboration across customer and partner base with the Fieldglass User Experience and Product teams. Co-innovate with this community to help us shape the short and long-term visions of the SAP Fieldglass application's usability, look and feel. Create and manage a growing customer and partner User Experience Partner (UXP) community. Strategize, develop and manage new internal, supplier and worker UXP communities. Promote our UXP communities within the wider SAP organization. Collaborate with other SAP UX teams on usability testing methods and applications. Actively communicate, collect, analyze and actionize internal and external user experience feedback.Passionately advocate for the end user by providing input to ensure that product design and usability are aligned to user needs and expectations.Share progress with executives and internal teams.

Responsible for global customer engagement and advocacy initiatives. Created, managed and grew the Fieldglass Voice of the Customer (VoC) program from concept to a dynamic community of over 180 individuals representing almost 100 companies. Developed and executed customer loyalty initiatives, monthly Customer Success Calls (CSC) and Regional Round Tables (RRT). Fostered communication between customers and Fieldglass Sales, Marketing, Product and Professional Services organizations. Engaged with clients, partners, and internal teams to assist in elevating and continuously improving their programs.Collaborated with customers to share program and self promotion opportunities, developed and maintained successful long lasting relationships. Encouraged open communication with and amongst the Fieldglass User Community. Inspired networking to educate and share important industry information and event details. Actively participated in industry and corporate events to share pertinent information and expand our growing and evolving network.

Helping to define new Ticketmaster.com products. Working with Product Management, Engineering and Operations teams to define, develop, test and launch strategic products across the organization.

Project Management, Business Process Development & Re-Design, Strategic Consulting, Software Implementation, Change Management Consulting