My cause:Reduce the number of ER visits from Asthma and Food Allergies in Kalamazoo County, Michigan, USA.

ASSISTANT to MEMBERSHIP/MARKETING DIRECTOR:• Manage third-party billing• Create/evaluate monthly reports• Process timesheets for desk staff• Design/publish e-newsletter• Manage membership collections• Investigate/resolve member questions and billing concerns• Coordinate mass mailings• Balance cash drawers and deliver bank deposits• Lead tours for prospective members• Back-up for scholarships process• Trusted with bank deposits

MEDICAL CLAIMS ADVOCATE:• Organize medical bills, statements, and claims forms• Appeal claim denials• Handle all letters and phone calls to resolve issuesPERRIGO TECHNICAL WRITER using FDA Good Manufacturing Practices (GMPs):• Standard Operating Procedures (SOPs)• Standard Work Instructions (SWIs)• Logs• Forms• Visio DocumentsPERSONAL CONSULTANT:• Assisted professionals and college students in preparing formal presentations• Mentored, tutored, and coached clients with speech writing and delivery techniquesHOME ORGANIZATION:• Listen to client's needs and desires for home environment and offer solutions for a more convenient, efficient, accessible lifestyleULTIMATE PET SITTER:• Transport pets to appointments for clients - dogs of any size and/or temperament• play-time, walk, exercise at client-specified intervals• administer any pet medications as needed

LEADERSHIP ROLES:•"Go-to" person for Standard Operating Procedure (SOP) process and training• SOP Self Directed Work Team (SDWT) Originator and Chair• SOP Committee Chair • Safety Committee Member; Job Hazard Analysis Sub-committee• Paper Reduction SDWT Member• Responsible for the continued training of other SOP Coordinators• Managed the paper/electronic master and corporate SOP sets• Authored the SOP on SOPs• Managed Validation Department SOP List and VAL R&U List • Managed 9,000 Master Original SOPs; including Archival of Terminated Legacy SOPsCOMPUTER VALIDATION ASSOCIATE:• Verified/documented assigned computer systems met specific user specifications, business quality standards, and government requirements with team collaboration/testing• Authored/executed User Test Scripts and Installation Qualification documentsSENIOR SOP COORDINATOR:• Special Appreciation Award for, "efforts and excellence in SOPs." • Trained personnel on the policies/practices of SOP review/approval and distribution/archival• Supervised/performed electronic and manual processes of SOPs• Edited and reviewed SOPs for quality/accuracy before published/effective• Responsible for processing quality SOPs under the required regulatory guidelines• Pivotal in pioneering the SOP position, launched the SOP evolution from non-technical to systematic