• Designed, built, and executed the client onboarding journey through all phases of ASRS implementation, including operations design, train the trainer program, and operations coaching program. The journey prepared clients to use the solution to effectively meet their performance goals and reduced hot fix requests by over 90%.• Championed the development of new automated reports integrating standard warehousing industry metrics and KPIs, enabling clients and the business to make data driven operational decisions and build operational plans. • As the voice of the client, drove directional change to improve the client experience by working cross-functionally across the organization (product management, system test, software development, engineering, sales, project management, and field/technical support) to transition the organization towards a client-centric approach.

• Built the client success practice and grew the client success team to support clients internationally.

• Successfully planned and executed the School District Proof of Concepts with Canadian and US clients, enabling them to evaluate how 3P Learning resources would achieve their numeracy goals, while also doubling the number of district purchases in 15 months.

• Planned and executed the sales and marketing strategy for the British Columbia education market, doubling the number of district purchases in the target market in a little over one year.• Built a new service offering, and closed the first sale in less than 3 weeks.• As the voice of the client within the sales team, championed changes to the flagship product to meet the clients’ changing requirements, resulting in client retention of over 90%.

• Planned and executed the sales and marketing strategy internationally, as well as driving the sales activity in Alberta. Built brand awareness in various Calgary groups, including software development, quality assurance and start-up communities, delivering a 33% increase in new contracted revenue, year over year.

• Overhauled graduate and upper-level undergraduate courses in marketing, services, and client relationships, bringing in real world experience to better address students’ needs.

• Created and delivered a unique elective module called International Issues in Services Marketing, as part of the University of Wales Masters program.• Revamped the pedagogical approach of the capstone undergraduate marketing course to prepare students for western European master’s programs.

• Designed and executed the sales and marketing tactics for Aliant’s US-based operations in the international oil and gas sector, delivering $ 8M US in new contracted revenue from a zero base.

Through company restructuring, held various positions within Innovatia (a subsidiary of Aliant), including Sales Director, Director of Partnerships and Alliances, and Product Development Manager of VPN and Firewall Services.

• Designed and executed all go-to-market activities for product portfolio.• Coached and managed the product development team from concept to customer, working with engineering, service management, legal, export control, billing, sales, customer service and beta customers for a successful product launch on time and on budget. • Defined service levels, escalation procedures, and service level agreements that met customers’ needs while aligning with company policy

• Created and sold, innovative, imaginative, and cost-effective solutions to address clients' needs by drawing on interdisciplinary resources which resulted in unique solutions that fully met the clients' functional and budgetary needs while ensuring the sales team met or exceeded their corporate targets.