Kelly Davis Email & Phone Number

San Tan Valley, Az, Us

Develop, implement and deliver lesson plans to 7th and 8th grade students. Monitor student progress in comparison to standardized testing and curriculum guidelines and develop action plans to ensure student success. Facilitate and maintain communication with parents, students and staff.

Tempe, Arizona

-Responsible for establishing local call center for residential operations-Provide administrative support and oversight of administrative staff carrying out daily tasks in their respective areas of Customer Service/Billing, Credit, A/P, Audit and Payroll-Provide support with daily activities in the following areas: Customer Service/Billing, Credit, A/P, Audit and Payroll.-Prepare division financial reports (daily, weekly and monthly) for senior management’s review of current operation status-Coach and develop team to ensure performance is meeting company expectations in regard to customer experience-Hiring, training and developing customer service and administrative teams

Chandler, Az

-Lead team of Customer Care Representatives performing Call Center activities.-Monitor performance and provide coaching to reinforce or establish positive behaviors.-Perform quality review on teams inbound calls as well as any outbound contact made. -Maintain customer contact and interface to ensure that the customer is provided timely follow-up. -Managing call volume and performing workforce management activities.-Assist and manage different projects associated with New Hire Training activities.-Monitoring performance to identify both positive and negative trends.-Managing team adherence in a call center environment.

Leadership support team whose primary duty is to handle calls that our front-line team was unable to resolve. Helping to resolve any concerns in escalates situations. Expressing empathy and responding appropriate to customer conditions. Working primarily with customers to build loyalty and growth. Review all information while on the phone with customers to identify and match customers' needs with the appropriate recommendations to products and solutions using tools and resources. Offer and explains the benefits of products and services and explains how the appropriate recommendation will add value to the total and complete wireless experience. Listen for and effectively recognize bells of churn and respond with appropriate response. Handling a high volume of inbound customer calls and being responsible for providing high quality of customer service on every call. Being responsible for conducting tier 1 troubleshooting with customers who require device assistance. Working with to handle own customer escalations and minimize transfers. Mange customer relationships by providing the total customer care and wireless experience by being knowledgeable with billing, services and equipment interacting with common courtesy and discretion to achieve customer growth and loyalty. Empathizes and acknowledges customers to create trust. Making the customer interaction simple and providing solutions. Being able to negotiate and solve problems to resolve any concerns expressed by the customer. Taking accountability for and resolve all customers issues and follow up when appropriate.

Chandler, Arizona

Nominated by Senior management for enterprise wide leadership training; rotational project through August 1017.Conducted weekly meetings via Webex.Aided in Power Point presentation for executive leadership. Worked with team to solve company opportunities by researching multiple areas of the business.

Assisting with managing a team of customer service representatives to drive and deliver efficiency and productivity while focusing on the customer experience. Responsible for leading and coaching the team to success and creating an engaging environment where employees want to come to work. Providing effective two-way feedback to motivate and maintain high performance amongst the team. Monitoring performance of team members and partnering with employees to coach and develop to improve performance. Communicating ideas and recommendations to all levels within the department using common courtesy and discretion to achieve objectives.

Work with customers in a retail based selling environment to using solution based sales techniques to identify sales opportunities. Implemented sales promotions related to new product launches. Maintained phone relationship with current customers to uncover new sales opportunities. Cold calling existing customer base to increase revenue and promote new products and services. Retained existing client accounts, identified up sell opportunities, trained customers on products, demonstration of products. Drove business sales through relationship building, consistently hitting 175% quota attainment with an average sales amount of $16,000 monthly recurring revenue.

Master Of Business Administration (Mba), Project Management

Bachelor Of Science (B.S.), Psychology, Criminal Justice

Activities and Societies: Chi Alpha Epsilon- National Honors Western Psychology Association Conference presentation in San Francisco..