Veterans Service Representative
CurrentServe as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims. Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim. Working knowledge of Program Policy Management, Resources and Services. Conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims and inputs data necessary to generate awards. Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries. Rotate through Cross-Functional teams, Intake Processing Center, Direct Contact, Appeals, and Quality Review teams to gain experience in all aspects of the Transformation Initiative. Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision. Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence. Daily utilization of various electronic data processing (EDP) systems, VBMS, DPRIS, VACOLS, CAPRI and CAATS for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.