Kelly Donahue-Piro Email & Phone Number

East Greenwich, Ri, Us

In 2014, I started Agency Performance Partners to deliver growth and cutting-edge management strategies to insurance agencies around the country. Building on information gained through a comprehensive assessment tool I developed—the Agency Performance AssessmentTM, our firm combines onsite and virtual engagement to help growth-focused insurance entrepreneurs evaluate current operations and develop and implement executable strategies for success.The proprietary Agency Performance Assessment uncovers organization-wide improvement opportunities and provides the foundation for a customized agency action plan that addresses everything from agency mission, goals, values and culture to agency management and infrastructure, employee abilities, service processes and procedures, and marketing, sales and retention strategy. Key client focus areas where the firm brings extra value include renewals and retention, account-rounding, cross-selling, upselling, lead conversion, lead generation and executive coaching.As an accomplished and dynamic public speaker, I'm available to help organizations educate constituents on the needs of today’s—and tomorrow’s—increasingly social consumer and how current and incoming generations of employees can best respond to them. Speaking engagements cover anything from social engagement and lead generation to marketing and sales management and developing and ensuring organization-wide staff sales excellence.

As a Coach and Consultant for the local agent I have the privilege of working with over 700 agencies across the country. Through a combination of webinars, public speaking events with carriers, virtual training and on site coaching my goal is to provide the local agent resources that aid them in relentlessly pursuing excellence for their agency. Through growth strategies such as capitalizing on retention opportunities, agency account rounding, referral programs, sales conversion best practices, opportunity generation via your agency's online presence as well as investing in training for your front line staff the team at Astonish Coaching helps align the local agent with the needs of the social consumer. The training and coaching provided is enhanced by use of the Astonish tools and technologies. If your looking for consulting on your agency's marketing, training or technology call me today!

As Vice President of Raving Fan Management at Astonish Results (name Inc Magazine's 267th fastest growing company in America), I am responsible for overall client satisfaction and client adoption of our sales and digital marketing system for local insurance agents. Now, you may have never heard of a Raving Fan Manager so I am sure you have some questions. The role was modeled after the Ken Blanchard book "Raving Fans" where Ken discusses the power of true customer satisfaction. Currently, I lead a team of 18 Raving Fan Managers each managing 25-30 customers. I joined Astonish Results a little over three years ago when the company made the transition from working in the mortgage industry to specializing only in local insurance agents. At the time I was tasked with creating the role of the Raving Fan Manager from the ground up. In 2008 I was a department of 1 and today manage 18 employees. The Raving Fan Manager manages our client's websites, search engine marketing, social media, search engine optimization, email marketing, crm tool usage, sales management improvement and traditional marketing plans. Going from a 13 person technology and digital marketing start-up to a 100 person high growth company with a private equity investor I have experience in managing teams for scalability.On a personal note, I am happily married with an adorable dog. While I currently live in East Greenwich, RI I have lived across New England. Via my travels with work I have had the privilege to see America one business trip at a time! I enjoy reading, cooking, eating (you can't enjoy cooking without eating), working out and winning at Monopoly! I am interested in connecting with like minded professionals across the globe so feel free to connect with me via Linkedin.

Us

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Farmington, Connecticut, Us