Kelly Dowd Email and Phone Number

Lead an advanced AI & automation team specializing in crafting and implementing end-to-end solutions for corporate partners across diverse functions including HR, Legal, Audit, External Affairs, Corporate Social Responsibility, and Sales.Orchestrate the development and deployment of comprehensive full-stack solutions, ranging from advanced statistical analysis to predictive modeling and innovative generative AI applications.Empower our corporate collaborators with actionable insights, enabling them to make informed decisions quickly and confidently, driving business efficiency and growth.

Supported several key initiatives across the Chief Data Office in an operations role providing strategic program management, financial analysis, AI product management, data analysis, and communications support.Led company-wide study that examined the impact of Covid on productivity and collaboration to understand where teams could be over/under utilized and pivot resources to more strategic work.Collaborating with vendors, identified co-development initiatives to ready AI solutions for market.Working with the AVP – Automation, evolved the 5-year Digital Assistance vision and aligned funding for strategic areas such as cognitive robotic process automation and virtual assistant chatbots.

Oversaw change management and implementation of speed, cost, quality, and security plans as the Chief of Staff to the SVP - Technology Transformation> Drove changes needed to realize a 22% improvement in speed to market for technology development p projects, down to an average of 158 days from 192 days. > Instrumental in saving $33 million and onboarded 854 applications to the DevSecOps platform and retired 78 legacy apps.Helped manage the technology & operations projects as a member of the Chief of Staff team for the AT&T Technology & Operations President.> Supported the Time Warner merger by helping manage the overall AT&T technology investment and financial breakdown of operations projects planned, including the identification of synergies. > Created internal and external-facing PowerPoint decks presented by the Technology Development President including to the AT&T Board of Directors and Technology Advisory Council.

Drove executive decisions across several internal & external organizations to communicate on highly visible cross-functional initiatives such as microServices, Open Source, Application Rationalization, & more.Defined, implemented, & supported communication processes to allow for self-governance, improve output, & realize an average time savings of 3 hours per message across a multitude of channels.Helped manage a $21M Home Network Management platform project that spanned multiple unified software releases & created diagnostic tools to troubleshoot & resolve service issues within AT&T home infrastructures.

Managed an executive dashboard to analyze performance and identify gaps for key initiatives across 15 workstreams in the 4,100+ employee Software Development & Engineering organization.Created and managed internal communications for 11 technical Centers of Excellence with an audience of 12,300+ employees, improving the click-through rate and event registrations 12x.Laid the framework to implement an automated tool for 90% improvement of data completion in change request and defect fix submissions to the Release Change Control Board.

Reviewed clients’ Medicare disproportionate share calculations and subsequent reimbursement by analyzing data, including cost reports and accompanying work papers, hospital inpatient downloads, and third-party data from federal and state entities in order to calculate over and underpayments for hospitals nationwide.Concurrently managed and prioritized 20+ hospital clients by developing databases and spreadsheets for as-filed cost report preparation, revisions, and audit reconciliations.Discovered millions of additional reimbursement dollars that clients were not originally claiming. Average additional findings for clients were 10% of the original reimbursement dollars claimed.Prepared data, compiled inpatient verification and eligibility support, and corresponded with fiscal intermediaries for audits and re-openings while working expeditiously to beat deadlines and three-year audit windows.Member of the operations & process team that developed and maintained the company-wide protocol, which included writing queries and macros, creating reports, and developing forms and sub-forms to account for various federal and state-specific laws and regulations. This protocol was used to complete every Medicare DSH quality control review.Worked directly with a contracted SQL programmer to ensure that new protocol steps were added to the shell database and bugs were fixed in a timely manner.

Managed several projects concurrently, including the creation of databasesDesigned interactive exhibits for promotional use at trade shows and conferences

Developed project plans for new promotional communicationsManaged the proposal of a nationwide marketing campaign whereby customizable logoed materials could be used by field offices to highlight local community eventsProposed and implemented a departmental communications reference calendarRedesigned intranet homepage to include more comprehensive information and improve navigation