Cashiering Manager - Performing Loans
CurrentManage the operations and personnel within the Cashiering department, including payoffs, payment research, returned payments, and unclaimed property teams.Request, create, revise, review, test, finalize, and maintain the department’s policies and procedures. Manage new product implementation and third party vendors.Distribute work assignments to Cashiering staff via subordinate supervisors and perform quality control reviews as needed.Maintain accurate records of each function with… Show more Manage the operations and personnel within the Cashiering department, including payoffs, payment research, returned payments, and unclaimed property teams.Request, create, revise, review, test, finalize, and maintain the department’s policies and procedures. Manage new product implementation and third party vendors.Distribute work assignments to Cashiering staff via subordinate supervisors and perform quality control reviews as needed.Maintain accurate records of each function with the Cashiering Department; ensure these functions are in line with state and federal agency requirements.Stay abreast of loan servicing government regulations, work with internal and external auditors as required.Provide input into Cashiering Department annual budget, expectations, and goals.Assisted with overhauling various process and personnel organization within the department, created many new procedures and controls.Manage, mentor, and coach Cashiering department staff. Show less