Kellye Lofquist, Shrm-Cp Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

Hyatt Regency

-- Assist in the management of Front Desk, PBX, Guest Services, and Regency Club operations-- Basic knowledge of Reserve inventory management-- Knowledge of Opera, HotSOS, Reserve, Evention and Medallia (HySat). -- Completed the Corporate Management Training program through Hyatt Hotels Corp. -- Attributed to significant increases YOY in Upsells, No Show fees, Cancellation fees, and Early departures-- Hotel evening Manager on Duty for hotel in top 5 in sell out efficiency, 86% occupancy YTD

Santa Clara, Ca

-- Comprehensive exposure in the hotel by rotations through various departments, focusing in the Rooms Division-- Helped develop and assist with roll out of Hyatt Text Concierge program-- Lab project lead for Google Glass -- Assist with management and planning of new Levi Stadium events (i.e. game days, concerts and any event that would effect the hotel occupancy/guests)-- 81.6 YTD check in process, top for front desk management team.

Greater Seattle Area

-- The ability to provide exceptional service for guests. A proven record of servicing guests’ complaints and resolving problems in a friendly manner-- Answer phone calls and emails when required and communication between multiple departments-- Maintaining professionalism while handling difficult situations and delighting guests to ensure the best stay possible-- Proficient in managing cash and credit cards-- Top full-time year to date check-in score: 82.2% -- Employee of the month – Elaia Spa June 2012-- Employee of the month – Front office December 2013

Roche Harbor, Wa

- Answered phone calls and guest questions; responded to emails sent in by guests and management- Checked guests in and out of the hotel using RPDWin and managed payments from guests- Organized gift baskets for VIP guests and produced room lists and changed rates for weddings while maintaining a professional environment