Kellye Lofquist, Shrm-Cp Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

Hyatt Regency

-- Assist in the management of Front Desk, PBX, Guest Services, and Regency Club operations-- Basic knowledge of Reserve inventory management-- Knowledge of Opera, HotSOS, Reserve, Evention and Medallia (HySat). -- Completed the Corporate Management Training program through Hyatt Hotels Corp. -- Attributed to significant increases YOY in Upsells, No Show.

Santa Clara, CA

-- Comprehensive exposure in the hotel by rotations through various departments, focusing in the Rooms Division-- Helped develop and assist with roll out of Hyatt Text Concierge program-- Lab project lead for Google Glass -- Assist with management and planning of new Levi Stadium events (i.e. game days, concerts and any event that would effect the hotel.

Greater Seattle Area

-- The ability to provide exceptional service for guests. A proven record of servicing guests’ complaints and resolving problems in a friendly manner-- Answer phone calls and emails when required and communication between multiple departments-- Maintaining professionalism while handling difficult situations and delighting guests to ensure the best stay.

Roche Harbor, WA

- Answered phone calls and guest questions; responded to emails sent in by guests and management- Checked guests in and out of the hotel using RPDWin and managed payments from guests- Organized gift baskets for VIP guests and produced room lists and changed rates for weddings while maintaining a professional environment