Kelly Chen Email & Phone Number

California, United States

Mountain View, CA, US

Mountain View, CA, US

Led comprehensive pre-and post-launch multi-method programs that took us from 0-to-1 launch of the Assistant experience on Pixel Watch (Gen 1 & 2)

Mountain View, CA, US

Zurich, CH

On the Assistant Surfaces team, I conduct mixed methods research across multiple AI experiences: TV, smart displays, mobile, screenless, and auto. I partner with product managers, designers, engineers, and marketers to incorporate research into a fast-paced development environment. I help uncover data-driven user insights through lab studies, ethnography.

Los Gatos, California, US

At UserTesting, I apply qualitative and quantitative methodologies such as in-depth interviews, surveys, benchmarking, focus groups, and prototype testing to help generate actionable insights that consistently increase revenue for our customers. To date, I have conducted a mix of 300+ evaluative and generative studies for over 200 enterprise B2B and B2C.

Los Gatos, California, US

At UserTesting, I worked directly with our customers to understand the "voice" of our customers and their direct priorities related to the services we offer. That created the foundation for me to become a strong and well-rounded UX Researcher serving those very same customers.In this role, I was a strategic partner for user experience research projects for.

Los Gatos, California, US

At UserTesting, I served as a strategic partner for user experience research projects for a portfolio of 30+ enterprise customers. I owned the day-to-day project management piece of a wide range of UX research endeavors to facilitate successful deliverables. I also collaborated with cross-functional teams to launch and facilitate complex study.

At the Moral Emotions and Trust Lab (MEATLab), I conducted various research experiments for about 100 students at a time exploring the psychological mechanisms underlying all things related to trust, cooperation and moral judgment. I collaborated with the professor in charge of the lab as well as other research assistants to design these experiments from.

At the Asian American Resource Center (AARC), I led efforts to foster awareness of mental health issues within the Asian American and Pacific Islander (API) community. For the past two years, I managed an interactive blog through the publishing platform WordPress that updates students on API-related events and highlights community needs. I also marketed.

As a part of the Student Technology Assistance Team, I provided customer service and application support for computer lab users. I also maintained computer labs as orderly and functioning work environments. When called upon, I taught student workshops and information sessions on using statistical software such as SPSS and Mathematica.

As a research assistant at the Kravis Leadership Institute, I analyzed research articles examining various leadership models to broaden student understanding of leadership. My main project involved analyzing competitive and intra-team trust in an online gaming setting. For this project, I installed and tested innovative computer hardware and software that.

Milpitas, CA, US

As an intern for the PalCells division of the company, I conducted key market research that determined the company's market entry strategy into the global electric bicycle market. I was responsible for detailed analyses of market forces affecting the e-bicycle market and presented key brand strategy recommendations at a division-wide meeting. On the inside.

Bay Area, California, US

As a member of the Lifetime Tennis coaching staff, I collaborated with other instructors to teach basic tennis skills such as footwork and stroke progressions. I also facilitated weekly camps for children ages 5 to 14 and trained children to compete at the tournament level through one-on-one coaching.

Bachelor'S Degree, Psychology And International Relations

Study Abroad Program, Language Immersion And International Relations

Education record