Kelly Echols, Msha Email & Phone Number

Parrish, Fl, Us

Dallas-Fort Worth Metroplex

As an Advisory Committee Member with the American College of Healthcare Executives (ACHE) of North Texas, I serve on the Women's Healthcare Executives Network (WHEN) committee, comprised of healthcare executives across healthcare operations, to enrich and strengthen women in healthcare leadership through various career development opportunities, inspiring professional and personal growth.► Orchestrate the Annual Women’s Conference for 100+ female healthcare executives on Personal Growth and Success (2023) and Success, Leadership, and Mental Wellbeing (2024)► Spearhead the Annual Women’s Breakfast with 100+ healthcare executives in attendance on Pave the Way for Personal Growth and Success► Moderated the Overcoming Imposter Syndrome session for 50+ at the 2023 Women's Conference► Engage with 20+ healthcare leaders monthly from the Dallas/Fort Worth Metroplex► Knowledge-share with peer executives on excellence in healthcare management, professional growth, and leadership

Dallas-Fort Worth Metroplex

As the Executive Director of Operations Excellence with SCP Health (SCP), I spearheaded, as part of the Divisional Executive team, multi-departmental projects addressing process optimization and standardization initiatives by partnering and collaborating with key stakeholders within this matrix organizational environment. Reduced meetings YoY by 10% across outstanding projects via improved communications.► Boosted Employee Satisfaction for communication by 5% by implementing process improvement in operating efficiencies, workflow, staffing, reporting, and expense management► Increased operational efficiency by 2% by coordinating and supporting the restructuring of the Staffing Operations Division► Maintained previous years’ metrics in provider credentialing and onboarding time frame during COVID, creating and implementing standardization for provider practice management initiatives ► Implemented IT projects for the department's mobile application suite, recruiting management system, incentive plan tracking and implementation, and process automation

Greater Houston

As the Vice President Operations with SCP Health, I headed as the Executive liaison between client facilities or providers and service line leadership. Point of contact for contract negotiation and management. Managed, coached, and developed a multi-disciplinary team of 12+ provider onboarding professionals and 1 to 2 junior executives, fostering a culture of trust, innovation, and adaptability. Partnered with the Regional Medical Officer and Chief Medical Officer to achieve optimal contract and practice performance. Ensured compliant financial management and client satisfaction by partnering with recruiting, credentialing, scheduling, revenue cycle, contracting, payroll, finance, documentation, and legal compliance. Cultivated relationships with executive suite leaders and providers to meet client retention metrics.► Outperformed annual Provider Costs and Operation Margin goals with a positive 2% operating margin and 11% under-provider budget costs while managing an annual budget of $100-300M+ ► Achieved 95% Very Satisfied in client/provider satisfaction surveys YoY for 20+ Facilities and 300+ Providers through contract management, negotiation, and customer relationship management► Advanced 10+ fast-paced contract start-ups with <30 days’ notice for each as SME► Reduced company-wide monthly financial forecasting errors to <.5% by instituting a forecasting tool for all Vice Presidents

Greater Houston

As the Associate Vice President with SCP Health, I empowered a cross-functional team of 4 Recruiters, Credentialers, and Schedulers, fostering a culture of trust, innovation, and adaptability. Assisted the RVP in the day-to-day business and clinical operations of 10 client practices in one region. Collaborated in a paired leadership model with the Regional Medical Officer to achieve optimal contract and practice performance. Ensured effective and compliant financial management and client satisfaction by partnering with ancillary support departments.► Drove down Provider Costs by 25% through contract negotiations and cost-reduction strategies► Reduced the HR Overhead Budget by $95K annually by implementing effective workflows and retaining high-performing talent► Increased regional recruiting percentage to 95% (a 55% increase) in 12 months by fostering a team culture of trust, innovation, and adaptability► Improved the regional scheduling metric by 45% through process improvement initiatives

Shreveport-Bossier City Area

As the Business Office Manager with Highland Clinic, I improved the facility's Revenue Cycle, resulting in decreased Billing Cycle Time and Bad Debt, and increased Upfront and Backend Collections► Created and implemented an aggressive Denials Management program► Resolved escalated patient billing and collections complaints► Supervised a team of 3 managers and was responsible for 18+ front-line employees (coders, billers, and provider enrollment associates)► Designed and incorporated Key Performance Indicators for each department role increasing patient satisfaction from Not Satisfied to Very Satisfied► Managed payor communications and contract analysis/negotiations► Consulted with department heads to ensure compliance with all financial regulations and other requirements► Established a Policy & Procedure manual for all Business Office functions

Shreveport-Bossier City Area

As the Program Manager of Occupational Medicine and First Care with CHRISTUS Health, I partnered with local businesses and industry to develop, promote, and implement cost-effective occupational health programs► Managed day-to-day operations of Occupational Health practice with a team of 2 Managers and 13+ front-line staff (Certified Nurse Assistants, Licensed Vocational Nurses, and Front Office Staff)► Collaborated with Urgent Care Manager to ensure effective day-to-day operations of 2 locations► Coordinated with many departments within the health system to facilitate a continuum of patient care► Implemented operational efficiencies and negotiated improved client contracts resulting in an increase in Annual Revenue to $3.6 Million for Occupational Medicine and decreased Expenses of $285,000 for Urgent Care► Developed and executed a department shutdown strategy for Occupational Medicine that ensured the well-being of the brand and the health system relationship with the employer community► Partnered with departments across the health system to facilitate staff reductions and implement efficiencies during department shutdown, providing transitional support for affected employees

Shreveport-Bossier City Area

As a Assistant Administrator with Willis-Knighton Health System, I shadowed the health system CEO for Hospital Administrator Development Program► Designed, implemented, maintained, and reported on all assigned projects and programs from CEO and CFO► Collaborated with Senior Vice President and Assistant Chief Financial Officer to develop and implement expense reduction plans throughout the health system resulting in a net savings of over $2,000,000► Partnered with Urgent Care Manager in the day-to-day operations of the program

Monroe, Louisiana, United States

As the Manager of the PET Imaging/Community Health Center, I led, planned, organized, and managed the services of the health center clinics (Primary Care and Urgent Care) and ancillary services (Radiology, Lab, Occupational & Physical Therapy, and Revenue Cycle)► Managed the PET Imaging department with 3 Direct Reports (2 Rad Techs and 1 Patient Access)► Tracked patient volumes, quality of care, patient satisfaction, and staff performance► Increased Employee Engagement Survey Results to Very Satisfied from the previous year► Developed and implemented marketing initiatives to uphold St. Francis as patients’ “top choice”► Evaluated and prepared Community Health Center for Department of Health and Human Services inspection, resulting in License Recommendation

Master Of Science - Ms, Health/Health Care Administration/Management

Bachelor Of Fine Arts - Bfa, Speech-Language Pathology/Pathologist