Kelly Walker Eppler Email & Phone Number

Houston, Texas Area

Led enterprise-wide customer experience initiative to centralize customer support and account management activities for national accounts. Responsible for design, planning, change management, deployment, and day to day activities within the customer support department.

Strategic partner within our Transformation Office responsible for developing our strategy for centralized customer care and centralized account management teams, primarily focused on improving customer experience within national account customers.

Strategic partner for our local and national sales functional leadership. Supported the design, planning, and tracking of strategic sales initiatives as part of our broader company strategy. Also responsible for the development and implementation of our integration strategy for M&A pipeline.

Responsible for the development of technical solutions to aid our salesforce and customer base. Major initiatives included: eCommerce applications, both web and mobile, Menu Analysis application and Sales Portals.

Responsible for eCommerce application development, enhancements and improvements for both sales and customers user groups.

Team member on enterprise-wide SAP implementation project. Defined business requirements for process and technology transformation project, focused on sales “order-to-cash” process improvement and reporting capabilities.

Developed and presented seminars to help foodservice operators gain and maintain profitability. Worked with district sales managers to consult with customers and promote solutions and services to entire customer base.

Managed 3rd party vendor relationships to enhance customer value and enable greater loyalty

Outside sales role focused on growing sales with local restaurant, retail, and foodservice customers.

Bryan/College Station, Texas Area

Managed day to day operations of Black Eyed Pea restaurant in College Station, TX