Accomplished Customer Success Manager known for building strong and lasting customer relationships. Proven history of proactively anticipating the needs of my clients and collaborating with cross functional internal teams and vendor partners to maximize value. Paired with large scale project implementations I help customers realize their goals.VOICE OF CUSTOMER ✔My customers are my #1 priority. This is evidenced through cumulative customer satisfaction scores of 96%+. My customers understand that I am fiercely advocating on their behalf with appropriate urgency. Internally, I am the voice of my customers to help mitigate churn and drive renewals.I BUILD SUPER USERS ✔Beginning in onboarding and throughout a customer life cycle, customers look to me for new, better, and easier ways of doing their job. TRANSPARENCY ✔Translating complex technical information and being transparent and responsive is in my DNA (even if it means delivering unfavorable news). I work tirelessly to set expectations properly for both internal and external customers. TRUSTED ADVISOR ✔All of those out of the box questions, time consuming projects, enhancement requests, bugs, escalations are mine to understand, translate, solve and deliver on. VALUE DELIVERY✔Successful long-term relationships depend on value. I utilize a combination of product and industry knowledge to offer best practices and solutions that improve our mutual bottom line. I continually ask my customers “what is next and how can I help?” to drive organic growth of value-added services and renewals.Specialties: Account and Project Management, Process Improvement, Implementation, Onboarding, Problem Solving, Risk Assessment, Telematics, Root Cause Analysis, SaaS, Fleet Transportation, Supply Chain, Mobile Communications, Training, Relationship Management, ROI, Strategic Planning, Facilitation, Account Management, CRM, Change Management, Voice Of Customer