• Contacting customers in relation to account arrears• Providing assistance for mortgage, finance and leasing products, Credit cards, loans, and bad debt accounts in compliance with regulatory codes CCMA and CPC• Negotiating and organising payment plans with customers• Debt collection• Assessing customer needs working closely with recoveries,sme and their arrears• Facilitating and leasing to provide the best solution to customers regards to their arrears• Professioanl high level of interaction with customers, bank staff, third-party agents and advisors• Assisting customers that are in financial difficulty with the competition of standard financial statement and fs via docusign plataform• Good knowledge across multiple software systems such as CACS, On Demand, Tsys and Knowledgebase• Continuous professioanl training and examinations

• Maintaining a bookkeeping system; recording transactions such as income and outgoings• Providing support and building relationships with clients• Creating statements for clients & sending reminders for overdue invoices • Assisting the accountant with VAT returns• Processing expenses on a daily basis

• Responsible for ensuring the smooth administrative running of the Dublin office, operating the main phone line, monitoring post and stationery, equipment maintenance.• Ensure that office risk assessments (including Covid-19) are carried out regularly and in a timely manner• Acted as a translator during international meetings.

• Reported directly to the Account Manager and worked in a team with 10 analysts• Daily and monthly reconciliations and control checks of accounts• Accounting for a cash and accrual basis• Handled issues in payroll, accounts payable, and accounts receivable for external clients• Carried out VAT return information from the accounting system and took care of the bookkeeping processes• Prepared and updated financial reports and spreadsheets and maintained financial information and records (e.g. invoices, payments, receipts)• Liaised with all levels of the organisation to follow up on queries and approvals• Collated financial reports on a daily, weekly, monthly, and annual basis and Updated paperwork, maintained documents• Maintained office files and folders organised and in accordance with internal audition processes• Carried out indirect and direct tax data and reports, according to local and national legislation• Ensured correct approvals are obtained for all expenditure and payments• Completing balance sheet reconciliations (bank accounts, intercompany accounts etc.)

• Directly reported to the Managing Director and Supported him with ad hoc project works and tasks• Provided administrative support, including preparation of presentations and proposals.• Organized meetings, managed multiple calendars and schedule meetings • Managed travel expenses and other general administration at the director level as well as for the wider team• Ordered office supplies• Organised and filed relevant documents, created a new process to achieve faster results;• Input information on the company system and general office duties;• Followed defined processes and to-do tasks quickly as it was a fast-moving environment• Dealt with employees by email and phone, providing support and helping them.