Kelly Feng Email & Phone Number

• Handled over 50 phone calls per day by answering inquires and special requests from travel agents and airlines passengers• Resolved problems and complaints by clarifying issues to customers, exploring alternative solutions• Protected passengers and reissued ticket to the next available flight in the case of flight delay or cancellation with airlines ticketing system• Provided a high level of customer focused service and helped frequent flyer to claim their mileages •… Show more • Handled over 50 phone calls per day by answering inquires and special requests from travel agents and airlines passengers• Resolved problems and complaints by clarifying issues to customers, exploring alternative solutions• Protected passengers and reissued ticket to the next available flight in the case of flight delay or cancellation with airlines ticketing system• Provided a high level of customer focused service and helped frequent flyer to claim their mileages • Maintained airline ticketing database by entering sales information Show less

Richmond, Bc Canada

• Searched and purchased flight tickets with Amadeus online traveling system• Communicated well and explained details to customers with their tours and flight tickets• Performed excellent sale’s skill by understanding customers preferences • Provided alternative solutions for customers’ needs

Richmond, Bc, Canada

• Organized and analysed the whole company’s sales, receivables, payables, banking and other reports with Simply Accounting software• Prepared and negotiated the agreements with hotels and transportation for our tours in order to achieve the greatest benefit for our company and customers • Organized all the customers information for tour guilds

Vancouver, Canada Area

• Increased the sales of seasonal fruits by 20% in the special event by actively communicating with clients to subscribe unique solutions to their individual needs

Richmond, Bc

• Established and operated a success business with 3 friends in Richmond Summer Night Market by setting the promising and far-sighted goals• Enhanced the public image and reputation of the business by “World Of Mouth” through our social circle • Reduced the expense of goods by 50% over the second-year of running the business by analysing the market trend and needs to forecast the proper amount of sales and by making cost-effective purchase decision• Generated great feedbacks by… Show more • Established and operated a success business with 3 friends in Richmond Summer Night Market by setting the promising and far-sighted goals• Enhanced the public image and reputation of the business by “World Of Mouth” through our social circle • Reduced the expense of goods by 50% over the second-year of running the business by analysing the market trend and needs to forecast the proper amount of sales and by making cost-effective purchase decision• Generated great feedbacks by providing professional customer service to offer our customers the best shopping experience Show less

Bachelor’S Degree, Finance, General

Activities and Societies: Yoga Graduated with average of 78.8% Top Classes: Introduction to International Finance (92%), Managerial.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Debate Team Semester Honour Roll of Columbia College