Kelly Feng Email & Phone Number

• Handled over 50 phone calls per day by answering inquires and special requests from travel agents and airlines passengers
• Resolved problems and complaints by clarifying issues to customers, exploring alternative solutions
• Protected passengers and reissued ticket to the next available flight in the case of flight delay or cancellation with airlines ticketing system
• Provided a high level of customer focused service and helped frequent flyer to claim their mileages
• … Show more
• Maintained airline ticketing database by entering sales information Show less

Richmond, BC Canada

• Searched and purchased flight tickets with Amadeus online traveling system
• Communicated well and explained details to customers with their tours and flight tickets
• Performed excellent sale’s skill by understanding customers preferences
• Provided alternative solutions for customers’ needs

Richmond, BC, Canada

• Organized and analysed the whole company’s sales, receivables, payables, banking and other reports with Simply Accounting software
• Prepared and negotiated the agreements with hotels and transportation for our tours in order to achieve the greatest benefit for our company and customers
• Organized all the customers information for tour guilds

Vancouver, Canada Area

• Increased the sales of seasonal fruits by 20% in the special event by actively communicating with clients to subscribe unique solutions to their individual needs

Richmond, BC

• Established and operated a success business with 3 friends in Richmond Summer Night Market by setting the promising and far-sighted goals
• Enhanced the public image and reputation of the business by “World Of Mouth” through our social circle
• Reduced the expense of goods by 50% over the second-year of running the business by analysing the market trend and needs to forecast the proper amount of sales and by making cost-effective purchase decision
• Generated great feedbacks by… Show more
• Generated great feedbacks by providing professional customer service to offer our customers the best shopping experience Show less

Bachelor’S Degree, Finance, General

Activities and Societies: Yoga Graduated with average of 78.8% Top Classes: Introduction to International Finance (92%), Managerial.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Debate Team Semester Honour Roll of Columbia College