Kelly Fenol Email & Phone Number

Indianapolis, Indiana, Us

Strategic LeadershipLead the Spire team to build thoughtful wellness strategies for our clientsSource and Manage a fantastic team of professionalsProduct DevelopmentClient and Partner RelationshipsI have the pleasure of living and leading my passion every day. My goal is always to design ways for the healthier choice to become the easier choice. There are so many wonderful tools and creative ways to build successful programs. I enjoy watching the industry grow and using what evidence based strategies to achieve goals.

Indianapolis, Indiana, Us

Lead a team of Onsite and Virtual Wellness CoachesClient and Partner RelationsProduct DevelopmentSales SupportWellness Program DesignAt Spire, we are in the achievement business. We help organizations inspire behavior and reach a higher point of performance. "Spire" represents this upward achievement and the aspiration to engage, motivate, and influence population health.

Coordinated and delivered new hire and ongoing training modules focused primarily on the account management and health coaching teams.• Designed and sponsored mentor program for account executives• Reviewed and created training processes and materials• Conducted one on one coaching sessions for account managers in areas such as communication, wellness strategy, business “savvy” and client troubleshooting

Led a team of 13 account executives and implementation managers. Responsible for client retention, satisfaction and program design across a multimillion dollar block of business.• Increased client retention from 74% to 98% • Developed and maintained relationships with vendors, brokers, clients and internal teams to act as a client advocate to implement programs, grow satisfaction and increase reference list • Used evidence-based incentive and communication strategy to guide client programs that maximized participation, engagement and risk trend outcomes• Directly managed a block of business and supported the team as back up for multiple clients when team members were out of the office

Led a telephonic health coaching program including managing a team of 29 coaches, intake specialists and content writers. Responsible for enrollment, session quality, engagement rates and program design. • Doubled coach capacity by designing and implementing a custom coaching platform including metrics and reporting• Improved participant engagement and program outcomes through updating coaching process and program structure according to evidence based behavior change methodologies and coach development and training• Liaison for the health coaching team and account management team, coaching vendors • Supported the sales process by presenting in finalist presentations, responding to RFPs and managing performance guarantees

Trained all new and existing health screening specialists in screening procedures, phlebotomy, CPR certifications, HIPAA, and health consultations.• Coordinated Motivational Interviewing training for screening specialists• Interim Operations Manager

Des Moines, Iowa, Us

Led team of eight health screening specialists to perform onsite client screening events. Responsible for scheduling entire screening team on events, equipment testing and maintenance, and onsite event management.• Excellent client satisfaction• High performing team

Master Of Health Administration

Education record

Bachelor Of Science (Bs)