Kelly Ferguson Email & Phone Number

San Clemente, Ca, Us

Los Angeles, Ca, Us

- Solution Delivery Leadership: Managed end-to-end IT solution delivery for ITG and ECO units, ensuring alignment with business goals. - Global Business Services IT Oversight: Led a team delivering technical solutions across ServiceNow platform modules (ITSM, ITOM, GRC, etc.), overseeing 30+ integrations.- Strategic Partnership: Collaborated with stakeholders to set IT direction and priorities, implementing agile processes and enabling weekly releases on ServiceNow.- Vendor Management and Procurement: Managed vendor relationships and strategized on SaaS licensing, optimizing cost efficiency and service quality.- Executive Collaboration: Orchestrated senior leadership alignment on IT strategy, fostering a cohesive roadmap and vision.- Technical Excellence: Provide direction and support in ServiceNow development by leveraging my expertise in platform architecture, scripting (JavaScript, Glide API), workflow automation, API integration, database management, UI customization, ITOM, security, and performance analytics. I also guided my team in implementing prototype in predictive intelligence for incident management, ensuring efficient and accurate assignment.- Application Development Leadership: Directed custom solution delivery (.NET, SAP, Informatica, SharePoint, ServiceNow) for Global Business Services, emphasizing security and cloud compatibility.- Enterprise Solution Design: Architected scalable .NET solutions (WEB API, MVC, EF) and Angular applications, ensuring robustness and business alignment.- Strategic Analysis: Led analysis for global IT investment decisions, advising on rent/buy/build strategies for optimal resource allocation.- Packaged Solutions Enhancement: Extended functionality of SharePoint, SAP, Informatica, and ServiceNow, enhancing integration capabilities and system effectiveness.

Los Angeles, Ca, Us

- Design and Implementation: Led the design and development of robust business solutions on the SharePoint platform, ensuring high performance and scalability.- Strategic Leadership: Provided strategic direction and leadership for the adoption and implementation of social and collaboration enterprise technologies, aligning with business goals and enhancing organizational efficiency.- Intranet Redesign: Served as a technical lead for the comprehensive redesign of the global company intranet on the SharePoint platform. This project involved modernizing the user interface, improving user experience, and integrating advanced collaboration tools.- Project Management: Oversaw project timelines, coordinated with cross-functional teams, and ensured on-time delivery of high-quality solutions.- Stakeholder Engagement: Collaborated closely with stakeholders to gather requirements, provide technical insights, and ensure the final solutions met business needs.- Innovation and Best Practices: Championed the adoption of best practices in SharePoint development and administration, staying updated with the latest advancements in Microsoft collaboration technologies.- Training and Mentorship: Provided training and mentorship to team members and end-users, fostering a culture of continuous learning and improvement.

Los Angeles, Ca, Us

Lead Developer, Technologist, and Architect for SAP NetWeaver Portal Solutions- Strategy and Roadmap Development: Played a pivotal role in defining and shaping the SAP portal strategy and technology roadmap, ensuring alignment with business objectives and future growth.- SRM Shopping Cart Solution: Led the development of the Supplier Relationship Management (SRM) Shopping Cart solution within the SAP Portal, enhancing procurement processes.- Rapid Application Development (RAD): Utilized RAD methodology to develop various prototypes, including an HR Recruiting On-campus iPad application, showcasing innovative solutions to business challenges.- HR-Related Portal Solutions: Led the design and development of several HR-related portal solutions, delivering production-ready applications in areas such as: - Employee Self-Service (ESS) - Manager Self-Service (MSS) - Talent Management - Time Management - Performance Management - Compensation Planning - HR Administration - Talent Administration - Appraisal Documents - Contribution Guidelines - Learning Solution (LSO) support- SAP Upgrade Leadership: Served as the Development Portal Lead for significant SAP upgrades: - From ECC 6.0 EHP 4 & NetWeaver 2004s (7.0) to ECC 6.0 EHP 5 & NetWeaver 7.02 - From ECC 5.0 & NetWeaver 2004 to ECC 6.0 EHP 4 & NetWeaver 2004s (7.0)- Accounts Payable System: Designed and developed an accounts payable invoice approval system using WebDynpro for both the enterprise portal and Blackberry devices, streamlining approval workflows.- Custom Authentication Module: Created a custom "step-up authentication" login module for SAP Portal using JAAS industry standards, enhancing security measures.- Adobe Interactive Forms: Prototyped and designed solutions utilizing Adobe Interactive Forms technology, integrated with workflow and Universal Worklist (UWL), to improve form handling and approval processes.

Lehi, Ut, Us

- Led design and development of finance and purchasing solutions within SAP, focusing on: - SAP Warehouse Management: overseeing warehouse movements, stock management, receipts/issues, transfers, and replenishments. - Purchasing/Procurement in Materials Management (MM): supporting buyers with procurement processes, including purchase orders and requisitions. - Financial Accounting (FI) and Controlling (CO) modules.- Played integral roles in SAP implementation: - Supported Functional/BSA activities such as requirements gathering and business relationship management. - Engaged in Technical/Design and Development, as well as Basis Administration activities. - Provided strategic inputs for future SAP implementations and upgrades to ECC/Netweaver.- Conducted SharePoint integration analysis and contributed to intranet content development initiatives.

Us

Systems Analyst - eCommerce COE - ExxonMobil Chemical Company- Contributions to Custom eCommerce Application: Played a key role in designing and implementing enhancements for a custom eCommerce application dedicated to chemical order fulfillment and order status tracking (ONTAP).- Successful Go-Live Impact: Facilitated the successful launch of the system, resulting in transaction revenues reaching several million dollars per week.- Website Development: Collaborated on the design and development of exxonmobilchemical.com, leveraging Documentum content management to enhance user experience and content accessibility.Advanced Systems Analyst - SAP Internet Applications - ExxonMobil Global Services- Technical Leadership in Global SAP NetWeaver Portal Implementation: Led the technical aspects of implementing SAP NetWeaver Portal globally across regions including the US, Japan, and Europe, ensuring alignment with business objectives and regional requirements.- Lead Developer for CRM Internet Sales Project: Spearheaded the transformation of an in-house CRM system to SAP's Internet Sales module, enhancing customer relationship management capabilities.- Enhancements to SAP Internet Applications: Made significant contributions to various SAP Internet applications, including E-Selling, Internet Sales ISA, E-Service, and Internet Customer Self Services ICSS, through Java/ABAP development, Struts programming, and integration with backend systems using RFC, BAPI, and BADI technologies.- Expertise in SAP Security: Specialized in SAP security practices, ensuring robust access controls and data protection across SAP environments.

Bachelor Of Science, Business Management - Information Systems

Master Of Business Administration - Mba, Business