Kelly Ferguson

Kelly Ferguson Email and Phone Number

Information Technology Leader, AVP, Solutions Engineering Manager at Capital Group | American Funds @ Capital Group | American Funds
San Clemente, CA, US
Kelly Ferguson's Location
San Clemente, California, United States, United States
Kelly Ferguson's Contact Details
About Kelly Ferguson

With a dynamic background spanning solution architecture, software engineering, and project leadership, I specialize in crafting and executing highly scalable enterprise solutions. I have a good understanding of cloud-native technologies and use them to drive innovation and simplify complexities, helping to create seamless user experiences across different platforms.- Cloud-Native and AI Enthusiast: Passionately expanding my knowledge in cloud-native and AI technologies, I focus on staying in tune with the latest trends to design and implement scalable solutions that integrate packaged, cloud-native, and custom-built platforms.- Versatile Enterprise Solutions Expert: From steering projects and engaging stakeholders to providing hands-on technical leadership, I deliver comprehensive solution strategies. My portfolio includes successful deployments across Finance, HR, Supply Chain, CRM, and SRM domains.- Technology Stack Mastery: Proficient across a diverse range of enterprise software including ServiceNow, SAP/SuccessFactors, Atlassian, Informatica, Splunk, SharePoint/O365, Adobe, and AWS. I specialize in architecting cloud-native web apps and native mobile experiences that are high-quality, scalable, and maintainable.- Results-Driven Leadership: With a robust understanding of the software development lifecycle, I lead teams in implementing solutions aligned with organizational goals and user needs. My approach ensures impactful outcomes through technically robust and strategically aligned solutions.- Advocate for Generative AI: I am involved in exploring how generative AI can transform IT Operations and Service Management processes. I have led the development of working prototypes and conducted analyses to integrate generative AI seamlessly into ITSM. Currently, I am developing strategies to apply this technology to other domains such as ITOM, Security Operations, and GRC. By harnessing advanced technologies within platforms like ServiceNow and Microsoft Teams, I aim to drive efficiencies and improve user satisfaction through innovative solutions.

Kelly Ferguson's Current Company Details
Capital Group | American Funds

Capital Group | American Funds

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Information Technology Leader, AVP, Solutions Engineering Manager at Capital Group | American Funds
San Clemente, CA, US
Website:
fpcgllc.com
Employees:
20
Kelly Ferguson Work Experience Details
  • Capital Group | American Funds
    Capital Group | American Funds
    San Clemente, Ca, Us
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  • Capital Group | American Funds
    Avp, Solutions Engineering Manager
    Capital Group | American Funds Sep 2015 - Present
    Los Angeles, Ca, Us
    - Solution Delivery Leadership: Managed end-to-end IT solution delivery for ITG and ECO units, ensuring alignment with business goals. - Global Business Services IT Oversight: Led a team delivering technical solutions across ServiceNow platform modules (ITSM, ITOM, GRC, etc.), overseeing 30+ integrations.- Strategic Partnership: Collaborated with stakeholders to set IT direction and priorities, implementing agile processes and enabling weekly releases on ServiceNow.- Vendor Management and Procurement: Managed vendor relationships and strategized on SaaS licensing, optimizing cost efficiency and service quality.- Executive Collaboration: Orchestrated senior leadership alignment on IT strategy, fostering a cohesive roadmap and vision.- Technical Excellence: Provide direction and support in ServiceNow development by leveraging my expertise in platform architecture, scripting (JavaScript, Glide API), workflow automation, API integration, database management, UI customization, ITOM, security, and performance analytics. I also guided my team in implementing prototype in predictive intelligence for incident management, ensuring efficient and accurate assignment.- Application Development Leadership: Directed custom solution delivery (.NET, SAP, Informatica, SharePoint, ServiceNow) for Global Business Services, emphasizing security and cloud compatibility.- Enterprise Solution Design: Architected scalable .NET solutions (WEB API, MVC, EF) and Angular applications, ensuring robustness and business alignment.- Strategic Analysis: Led analysis for global IT investment decisions, advising on rent/buy/build strategies for optimal resource allocation.- Packaged Solutions Enhancement: Extended functionality of SharePoint, SAP, Informatica, and ServiceNow, enhancing integration capabilities and system effectiveness.
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  • Capital Group | American Funds
    Sr. Application Developer - Collaboration/Microsoft Techologies
    Capital Group | American Funds Oct 2012 - Sep 2015
    Los Angeles, Ca, Us
    - Design and Implementation: Led the design and development of robust business solutions on the SharePoint platform, ensuring high performance and scalability.- Strategic Leadership: Provided strategic direction and leadership for the adoption and implementation of social and collaboration enterprise technologies, aligning with business goals and enhancing organizational efficiency.- Intranet Redesign: Served as a technical lead for the comprehensive redesign of the global company intranet on the SharePoint platform. This project involved modernizing the user interface, improving user experience, and integrating advanced collaboration tools.- Project Management: Oversaw project timelines, coordinated with cross-functional teams, and ensured on-time delivery of high-quality solutions.- Stakeholder Engagement: Collaborated closely with stakeholders to gather requirements, provide technical insights, and ensure the final solutions met business needs.- Innovation and Best Practices: Championed the adoption of best practices in SharePoint development and administration, staying updated with the latest advancements in Microsoft collaboration technologies.- Training and Mentorship: Provided training and mentorship to team members and end-users, fostering a culture of continuous learning and improvement.
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  • Capital Group | American Funds
    Sr. Application Developer - Sap Portal Lead Developer
    Capital Group | American Funds Nov 2007 - Oct 2012
    Los Angeles, Ca, Us
    Lead Developer, Technologist, and Architect for SAP NetWeaver Portal Solutions- Strategy and Roadmap Development: Played a pivotal role in defining and shaping the SAP portal strategy and technology roadmap, ensuring alignment with business objectives and future growth.- SRM Shopping Cart Solution: Led the development of the Supplier Relationship Management (SRM) Shopping Cart solution within the SAP Portal, enhancing procurement processes.- Rapid Application Development (RAD): Utilized RAD methodology to develop various prototypes, including an HR Recruiting On-campus iPad application, showcasing innovative solutions to business challenges.- HR-Related Portal Solutions: Led the design and development of several HR-related portal solutions, delivering production-ready applications in areas such as: - Employee Self-Service (ESS) - Manager Self-Service (MSS) - Talent Management - Time Management - Performance Management - Compensation Planning - HR Administration - Talent Administration - Appraisal Documents - Contribution Guidelines - Learning Solution (LSO) support- SAP Upgrade Leadership: Served as the Development Portal Lead for significant SAP upgrades: - From ECC 6.0 EHP 4 & NetWeaver 2004s (7.0) to ECC 6.0 EHP 5 & NetWeaver 7.02 - From ECC 5.0 & NetWeaver 2004 to ECC 6.0 EHP 4 & NetWeaver 2004s (7.0)- Accounts Payable System: Designed and developed an accounts payable invoice approval system using WebDynpro for both the enterprise portal and Blackberry devices, streamlining approval workflows.- Custom Authentication Module: Created a custom "step-up authentication" login module for SAP Portal using JAAS industry standards, enhancing security measures.- Adobe Interactive Forms: Prototyped and designed solutions utilizing Adobe Interactive Forms technology, integrated with workflow and Universal Worklist (UWL), to improve form handling and approval processes.
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  • Intel Micron Flash Technologies
    Sr. Sap Software Engineer, Systems Analyst, Sap Mm, Fi, Netweaver
    Intel Micron Flash Technologies Oct 2006 - Nov 2007
    Lehi, Ut, Us
    - Led design and development of finance and purchasing solutions within SAP, focusing on: - SAP Warehouse Management: overseeing warehouse movements, stock management, receipts/issues, transfers, and replenishments. - Purchasing/Procurement in Materials Management (MM): supporting buyers with procurement processes, including purchase orders and requisitions. - Financial Accounting (FI) and Controlling (CO) modules.- Played integral roles in SAP implementation: - Supported Functional/BSA activities such as requirements gathering and business relationship management. - Engaged in Technical/Design and Development, as well as Basis Administration activities. - Provided strategic inputs for future SAP implementations and upgrades to ECC/Netweaver.- Conducted SharePoint integration analysis and contributed to intranet content development initiatives.
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  • Exxonmobil Corporation
    Adv Systems Analyst | Technical Project Lead | Sap Portal | Sap Crm
    Exxonmobil Corporation May 2001 - Oct 2006
    Us
    Systems Analyst - eCommerce COE - ExxonMobil Chemical Company- Contributions to Custom eCommerce Application: Played a key role in designing and implementing enhancements for a custom eCommerce application dedicated to chemical order fulfillment and order status tracking (ONTAP).- Successful Go-Live Impact: Facilitated the successful launch of the system, resulting in transaction revenues reaching several million dollars per week.- Website Development: Collaborated on the design and development of exxonmobilchemical.com, leveraging Documentum content management to enhance user experience and content accessibility.Advanced Systems Analyst - SAP Internet Applications - ExxonMobil Global Services- Technical Leadership in Global SAP NetWeaver Portal Implementation: Led the technical aspects of implementing SAP NetWeaver Portal globally across regions including the US, Japan, and Europe, ensuring alignment with business objectives and regional requirements.- Lead Developer for CRM Internet Sales Project: Spearheaded the transformation of an in-house CRM system to SAP's Internet Sales module, enhancing customer relationship management capabilities.- Enhancements to SAP Internet Applications: Made significant contributions to various SAP Internet applications, including E-Selling, Internet Sales ISA, E-Service, and Internet Customer Self Services ICSS, through Java/ABAP development, Struts programming, and integration with backend systems using RFC, BAPI, and BADI technologies.- Expertise in SAP Security: Specialized in SAP security practices, ensuring robust access controls and data protection across SAP environments.
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Kelly Ferguson Skills

Sharepoint Sap Erp Abap Integration Webdynpro Software Development Business Objects Enterprise Software Sap Implementation Java Vendor Management Crm .net C# Bapi Portals Soa Erp Enterprise Architecture Sap Hr Leadership Javascript Solution Architecture Cloud Computing Html 5 Asp.net Mvc Windows Azure Talent Management Social Enterprise Microsoft Azure Azure Paas Angularjs Servicenow Project Management Sap Netweaver Sap Portal Sd Enterprise Portals Sap Crm Sap Fi Sap Portal Development Web Dynpro Abap Mss And Ess Sap Netweaver Cloud Sap Srm Cloud Applications Hybrid Cloud Cloud Development It Operations Management Itsm It Service Management Technology Integration Cloud Management Natural Language Processing Virtual Assistant Artificial Intelligence Lex Apache Kafka Servicenow Administration Integrationhub Restful Webservices

Kelly Ferguson Education Details

  • Brigham Young University Marriott School Of Business
    Brigham Young University Marriott School Of Business
    Business Management - Information Systems
  • University Of Houston, C.T. Bauer College Of Business
    University Of Houston, C.T. Bauer College Of Business
    Business

Frequently Asked Questions about Kelly Ferguson

What company does Kelly Ferguson work for?

Kelly Ferguson works for Capital Group | American Funds

What is Kelly Ferguson's role at the current company?

Kelly Ferguson's current role is Information Technology Leader, AVP, Solutions Engineering Manager at Capital Group | American Funds.

What is Kelly Ferguson's email address?

Kelly Ferguson's email address is ke****@****oup.com

What is Kelly Ferguson's direct phone number?

Kelly Ferguson's direct phone number is +194997*****

What schools did Kelly Ferguson attend?

Kelly Ferguson attended Brigham Young University Marriott School Of Business, University Of Houston, C.t. Bauer College Of Business.

What skills is Kelly Ferguson known for?

Kelly Ferguson has skills like Sharepoint, Sap Erp, Abap, Integration, Webdynpro, Software Development, Business Objects, Enterprise Software, Sap Implementation, Java, Vendor Management, Crm.

Who are Kelly Ferguson's colleagues?

Kelly Ferguson's colleagues are Rory Searing, Dimitry Drovniachine, R. Michael Clurman, Jr., Alexa Kim, Zaab Sethna, Gaurang V., Peter Brown.

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