• Proactively manage relationships with government clients to meet and exceed their TDM program software and data needs• Research and identify opportunities to increase internal efficiency, maintain competitiveness in the industry, and expand product offerings• Perform testing and quality assurance for web and smartphone applications• Provide exceptional customer support for commuters using Agile Mile ridematching and rewards software

• Identified, established and maintained business relationships within the Texas Medical Center to increase METRO vanpool ridership opportunities • Promoted vanpool ridership through business development and outreach efforts to educate individuals, employers, communities and stakeholders on the value and benefits of vanpooling• Customized and delivered presentations to educate diverse audiences on the benefits of vanpool and other available commuter services through conference calls, lunch and learn sessions, transportation fairs, etc.• Supported vanpool groups with orientation to vanpool billing, reporting, parking, driver safety training and operational processes, and assisted with ridership and parking concerns and issues

• Cultivated relationships with public and private employers and agencies to communicate and promote adoption of transportation demand management strategies and services such as METRO STAR Vanpool, Enterprise CarShare, public transit, carpooling, and bicycling • Led outreach efforts to educate and sell various stakeholders on the benefits of commuter services via in-person events, lunch & learn presentations, webinars, written articles, and social media platforms • Identified and pursued partnership and funding opportunities to implement projects and services that enhanced transit, pedestrian and bicycle experience, including a TCEQ grant to design and install amenities at METRO stops • Monitored transportation-related grant expenses, and prepared and submitted billing and required documentation to comply with relevant federal, state and local grant regulations

• Led the change to key provisions in the employee commute program to increase public transit ridership and cut costs to the General Fund• Developed campaign collateral, performed targeted outreach, and organized events to successfully drive nonprofit, small business, residential and special district participation in county renewable and energy efficiency programs• Provided administrative support to track project costs and energy savings, and submit timely reports to the local utility, Sonoma County Board of Supervisors, and the California Public Utilities Commission

• Performed outreach to the community, business and government stakeholders to launch the statewide Energy Upgrade California whole-building retrofit program in Sonoma County• Convened and facilitated a policy workgroup consisting of local agency representatives to find solutions around publicly accessible electric vehicle charger infrastructure

• Researched and reported on proposed environmental legislation to member companies• Coordinated outreach efforts to drive attendance at high-profile events, including the launch of the Bay Area Climate Collaborative, a public-private partnership to work collaboratively to mitigate and adapt to climate change in the Bay Area• Organized a successful meeting of legislative staff members, policy directors, and member company representatives in Sacramento to discuss transportation policy priorities

• Raised funds and mobilized activists to help win grassroots campaigns for advocacy groups including Environment California, the California Public Interest Research Group, and the Human Rights Campaign• Trained and mentored new hires to effectively engage in citizen outreach efforts