Enterprise Agile transformation, Organizational Change Management, coaching and culture shift for large organizations in telecom, manufacturing and communications.Key Accomplishments:• Steered seven Fortune 500s through organizational change, aligning vision, engaging stakeholders, assessing readiness, and implementing effective communication, training, and adoption strategies• Led three enterprise Agile transformations, launching 12 release trains for six products and 3,000 staff• Pioneered ‘Hack-a-Thon in a Box,’ igniting 800 ‘Hackers’ and ‘Hustlers’ to forge 3 market-disrupting AI features• Founded five Centers of Excellence, driving business agility, sustainability, culture transformation, AI automation, data-driven supply chain insights and helpdesk implementation for 300,000 staff • Led three global teams of Agile coaches to shift 15,000 staff to Agile in telecom, finance and manufacturing• Published whitepaper “Agile Managed Services” in “Perspectives: Views of Business Technology Trends”• Raised Agile maturity of 60 teams in one year, coaching them through Crawl, Walk, Run, Fly• Won Top Consultant 2018, Infosys Enterprise Quality Services

• Delivered executive coaching to 75 C-level executives in manufacturing and pharma, with 100% client retention and repeat business over ten years • Founded, filmed and produced 15 podcast episodes: “Agility Transformation: The People Side of Change”• Founded two digital learning programs: “Scrum Master Apprentice” and “Active Listening for Agile Adventurers” including 100+ hours of AI-assisted interactive courseware (7,000+ participants in 10 countries)

Transformation Coaching services delivered for the enterprise, teams, and individuals. Organizational transformation and enterprise Agile adoption. Key Accomplishments:• Led Agile Transformation of five leaders and 12 teams Private Label Credit Card and Central Credit Divisions• Raised leadership alignment, team engagement and customer-focus via culture workshops and agile coaching • Improved business agility via Agile assessment, agile coaching and Crawl/Walk/Run/Fly dashboards

Transformation Coaching services delivered for the enterprise, teams, and individuals. Organizational transformation and enterprise Agile adoption. Key Accomplishments:• Led Agile transformation for 450-person IT group, redesigning and implementing new operating model • Revamped Onboarding program, then delivered weekly for one year to 600+ new hires • Led data-driven decisioning-making, managing three analytics and business intelligence teams for two years • Founded 1-year Agile Leadership Program, and delivered 45 High Potentials (1-year waiting list)• Improved product quality via “Adjust and Adapt” learning loops for 20 product managers and teams• Hired and managed team of four Agile coaches

Coached executives and teams to help them exponentially transform with Agile. Led impetus and growth for all levels of the organization. Achieved a strong, sustainable Agile practice across multiple teams in 4 countries based on core Agile values such as collaboration, courage and trust.Key Accomplishments:• Choreographed successful enterprise Agile transformation for C-level, management and delivery teams• Improved delivery velocity by 350% of three Scrum teams delivering Cloud apps• Stood up nine Scrum teams, three Kanban teams, five Scrum Masters and four Product Owners in five months, and laid the foundation for continuous integration, refactoring, and shift-left quality assurance

Coached 3 executive IT leaders and 6 IT teams for organizational transformation to Agile product development. Served as Coach and Scrum Master for four Agile teams. Led Scrum rituals (sprint planning and estimation, daily standups, sprint reviews, and sprint retrospectives). Managed releases, eliminated blockers, and coached product owners on Backlog Grooming, User Stories and Acceptance Criteria. Partnered with Product Owner to drive product roadmap. Coached customers on Agile for business. Provided high transparency through regular reporting, Highly Visible Information Radiators and metrics, including velocity, burndown and budget. Developed pre-sales proposals for solutions delivery through native mobile apps, online publishing, assessment, and infrastructure. Key Accomplishments:• Improved mobile team deployment speed 50% by training the team to test code before it is even written• Led six complex software production deployments in 3 months, establishing regular delivery cadence • Sped up app responsiveness time by 15% 100,000+ users, by leading team to re-architect app in modular ways • Shortened time to market by 25% on enterprise scale learning management system (LMS) using Scrum

Coached leaders and multiple teams for Agile IT initiatives for PeopleSoft Financials and CRM systems. Built strong stakeholder and team relationships. Facilitated teams to adopt Agile delivery focus. Key Accomplishments:• Managed five-person blended learning delivery team for PeopleSoft Financials and CRM systems • Raised customer satisfaction score from 7 to 8.5 via gamification and information radiators• Enhanced departmental ability to deliver value through strategic planning and road-mapping

Coached IT leaders and teams to deliver value on 25+ full life cycle, high visibility, global projects. Executed dynamic leadership and knit distributed teams into cohesive working units. Served 5 years as customer facing Global Lead for IT Process/Methodology group. Managed IT project timelines, budgets, scope, resources, risks, communications and vendors. Developed strong stakeholder relationships and collaborative teams. Led multiple concurrent projects and produced clear reporting and metrics. Integrated organizational change management approaches to facilitate successful Agile Adoption.Key Accomplishments: • Choreographed successful rollout of enterprise project management tool for 38,000 users in 86 countries • Achieved 6% cost reduction for seven business units and 250 projects, integrating quality checks throughout the development life-cycle instead of just at the end• Led $1 million data center migration, moving primary and disaster recovery systems to new locations• Led the automation of manual billing across five major business units and 10,000 staff

Successfully delivered 10+ full life cycle projects to grow web services initiatives. Performed program management of ecommerce and web services projects. Wrote functional requirements and oversaw technical documentation for multiple systems. Conducted vendor management, including contract development and financials management. Key Accomplishments:• Boosted team performance by 15% as measured by time to market, team happiness and customer satisfaction• Led 300 staff to adopt Rational Unified Process, accelerating the product development cycle by 10%.• Realigned 3 high-conflict product leaders to agree on shared priorities, using Agile op model redesign

Forged strong relationships with clients to identify needs and ensure solutions align to business objectives. Managed multiple projects, gathered requirements and wrote code for new and existing Java-based systems. Developed client relationships and pre-sales proposals for IT projects in media planning, telecommunications, healthcare and manufacturing. Key Accomplishments:• Led global enterprise analytics and Oracle solutions for healthcare, telecom and manufacturing • Delivered 15+ IT solutions ranging from $5k to $4 million • Implemented largest IT media planning solution to date, integrating six business units in multiple geographies• Led successful organizational adoption of CMMI, decreasing risks in software and product development

• Designed and taught five courses over nine years in philosophy, critical thinking and science-religion dialogues• Innovated learner experience with leading practices in collaborative, team-based approaches• Pioneered innovative tech-based learning with Faculty Committee for Technology in Higher Education

• Designed and delivered 200+ client-facing IT trainings and change workshops • Trained and coached over 3,000 business stakeholders on 16 different products for 50+ companies• Led change management initiative to transition 500+ stock market traders to the use of a single CRM• Transitioned 500+ stock market traders to a unified CRM via influence, persuasion and change management

• Provided bilingual conflict resolution services, negotiating and mediating solutions • Provided HR support to 2 operational groups, including hiring, onboarding, training and policy• Engineered and executed cross-cultural employee engagement programs in Spanish and English