Kelly Frazier, Csp Email & Phone Number

Milford, New Hampshire, United States

Milford, New Hampshire

• Supervision of the company payroll using ADP for processing and recommending improvements to software programs as needed. • Works with Manufacturing and Operations team to identify staffing needs. • Recruitment, hiring, and negotiating employment terms with potential candidates. • Develop and fosters relationships with outside vendors such as: employment agencies, insurance agents, 401K advisor, and third party administrators. • Develops, administers, and negotiates employee benefits, contracts and services, and makes recommendations for enhancements to current offerings. • Directs Worker’s Comp, Disability, FMLA and 401K programs to service employees and adhere to DOL regulations. • Plan administrator for ESOP• Also actively involved in yearly HR and staffing budgets and works with Corporate team in recommending, developing, and crafting new policies as needed.

Nashua, Nh 03062

• Complete various complex ad hoc reports and projects• Utilize ADP PayExpert to input & update information, run reports, and assist with payroll.• Oversee Medical and Dental Insurance, LTD, STD, Life, and 401(k) benefits plans• Address and solve employee’s atypical compensation, benefits, or company policy situations• Prepare & conduct new employee orientations• Oversee the timely execution of annual performance appraisals and merit increase program• Create a company involvement program to boost employee morale• Oversee company policy acknowledgment (whistle blower, code of conduct, and trading) and HR compliance (EEOC, immigration, minimum wage, and 1-9s)• Evaluate and suggest new benefit changes to existing plans• Manage conflicts and open door concerns and provide organizational sensing to establish appropriate solutions• Design and deliver team building/ employee morale programs• Manage the employee recognition program• Assist employees with using ADP HRB• Source and interview candidates for open positions• Create contracts, purchase orders, and job descriptions for temps, contractors, and consultants• Create and manage years of service award project• Initiate transmittal's for COBRA paperwork to be sent to individuals who end their participation in company benefits• Oversee the organization of company functions (Holiday parties, summer outing etc…)

524 Nashua St., Milford, Nh 03055

Responsible for all Human Resource functions & assist Owner in operations of the business end of restaurant. Created: Employee Handbook that is to be rolled out soonPut in place a disciplinary step processConducted I-9 Audit & created new filing systemArranged pop up reminders in Outlook to notify you when an ID is expiring to insure I-9's are kept current. Trained Management on I-9'sWorked with ADPUpdated training manuals for Servers, Bartenders, Host/Hostesses & Kitchen membersUpdated Safety Summary formSet up safety committee manual & meeting processPut in place a more step by step workers comp planeUpdated all forms from the state (First report of Injury, Accident report)Created PTO program & set up process w/ADP & in ExcelWorked with Digital Dinning time keeping softwareCreated Social Media & surveillance policy

•Reported to Owner; Provided strategic leadership, vision, and planning for over 150 personnel •Provided mentorship and support to first line managers on employee relation issues and polices•Exercised sensitivity and discretion in counseling managers and employees on a broad range of employee relations issues •Responded to questions regarding employment, general compensation questions, work/life programs, EEO, professional conduct, separation, workplace safety issues, employee issue resolution •Diffused and de-escalated emotionally charged conversations with customers; 100% resolutions•Coordinated with multiple departments (e.g. legal, security, business unit staff, etc.) on diverse and sensitive issues such as non-harassment and to resolve individual and/or systemic issues•Maximized Quality Management utilization through customer service metric reviews•Demonstrated exemplary ethical conduct that established an atmosphere of trust and support•Recognized performance through fair and honest merit evaluation and rewarded employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers•Mentored staff to create a positive atmosphere of professionalism and support; provided honest and timely feedback to employees; addressed performance issues with directness and sensitivity•Developed and delivered employee-training programs to improve employee performance•Exercised administrative and editorial control of personnel performance reports and awards•Employee Handbook creation and roll out•Oversaw Payroll for 150 employees•Highly organized, proficient project management skills, excellent attention to detail, and superior time management skills

•Provide first class service to clients and employees.•Exceeded target goals with American Resource Staffing•Played an integral part of the expansion of the company AFC & ARS Direct •Coordinating all aspects of starting new offices, to include, recruiting, hiring, training, supervision, scheduling, overseeing the physical details and confirming all specifications were met•Display successful and enjoyable interaction with a variety of personalities and levels of management. •Attended Unemployment hearings•Held open houses and participated in job fairs•Managed all workers compensation claims from beginning to end•Traveled as part of the AFC team to Las Vegas to promote the grand opening of Armed Forces Connection• Continued education with ASA

•Customer service and employee relations•All aspects of recruiting, screening, hiring, training and orientation•Problem resolution, counseling and building relationships•Discretion, diplomacy and independent judgment were necessary to accomplish multiple tasks simultaneously•Obtained CSP certificates offered by the American Staffing Association

Licensed Manicurist & Apprenticing Cosmetologist. Other duties include a wide range of customer services, sales, advertising, scheduling appointments, accounts payable, ordering products and exclusive offer presentations to local businesses.

•Recruit, coordinate and schedule staffing to meet client needs in response to requests for qualified applicants•Supplemental staff across a wide range of skill sets• Provide quotations and terms, resolve disputes and maintain customer relations• Process payroll and monitor accounts receivable• Provide assistance with new customer development activity• Significant contributions to branch growth in billable hours •Promoted twice