Kelly Freshour Email & Phone Number

Columbus, Ohio Area

Reform State Specific Total Loss CalculatorSelected to pilot the salvage direct process with Copart, State Auto’s salvage distributerMaintain and update rental reservations thru various claims systemsReview Mitchell Report, repair estimate, and photos to ensure accuracy of the settlement and damage detailsProvide solid communication skills to interact with internal and external customersNegotiate and settle total loss claimsFocus on exceeding results in file quality to ensure best practices are metDevelop and create workflow charts in the department

Determine correct policy coverage and apply payments accordingly.Selected by management for the CARE team (handle sensitive, fatality and serious injury claims).Establish and authorize adequate reserves and claims payments within my authority.Maintain a high level of customer service.Proficient and licensed in handling multiple states and following required insurance guidelines.

Coordinate and assign an average of 50 field claims assignments for adjusters, and an average of 375 claims for the inside claims representatives per month.Assist in Commercial CAT team duties by imaging estimates and pictures, contacting policy holders, and assigning claims.Developed a new tracking spread sheet on Excel for petty cash. Compile claims activity reports by adjustor for Claims Director.Maintain inventory of supplies for the Commercial, Liability, and Casualty teams.Coordinate lunch catering for meetings.Track and log all time off requests for claims adjusters, which allows the managers to better, organize their work flow.

Coordinate and assign an average of 50 field claims assignments for adjusters, and an average of 375 claims for the inside claims representatives per month.Organize all logistics for weekly and monthly meetings and outings for multiple claims groups.Assist in Commercial CAT team duties by imaging estimates and pictures, contacting policy holders, and assigning claims.Develop a new tracking spread sheet on Excel for petty cash. Organize and promoted our corporate walkNationwide.Compile claims activity reports by adjustor for claims director.Maintain inventory of supplies for the commercial, liability, and casualty teams.Track and log all time off requests for claims adjusters, to assist the managers to organize their workforce planning.

Coordinated monthly travel for 30 employees Served on team that created short- and long-term department objectives in accordance with company goals.Devised a new tracking spread sheet for interview 150 for 8 managers.Compiled monthly survey results into a spreadsheet for management.Maintained inventory of supply rooms.Coordinated lunch catering for meetings.

Coordinate monthly travel for 30 employees.Organize and co-chaired Operation Feed Ultimate Challenge, raised over $16,000.Serve on team that created short- and long-term department objectives in accordance with company goals.Devise a new tracking spread sheet for in 150 interviews for 8 managers.Compile monthly survey results into a spreadsheet for management to analyze efficiency of training methods were. Maintain relationships with inside and outside vendors for monthly meetings with multiple groups of managers.

Coordinated, organized, and performed quality control for all paperwork from the customer service office to the administrative office.Coordinated office meetings, organized the vendor schedule and created agendas for the meetings.Developed an efficient system for processing paperwork.Maintain inventory of supply room of prospectus and office supplies.

Bachelors Of Science, Business Management

Associates Of Science, Business Administration