Kelly Gleave Email & Phone Number

United States

Project Management for new market entrant projects in the Western Energy Imbalance Market (WEIM).

Kansas City, Missouri, United States

• Responsible for cutover planning and execution from current and legacy systems to the corporate Maximo solution for 3 Generation Facilities GEAM.• Drafted and executed a detailed cutover plan with all task, activities, sequencing and assignments for Pre Cutover (2 weeks), Cutover (84 continuous hours) and Post Cutover (1 week).• Created a Cutover Home page in Teams/Sharepoint to facilitate communication and allow team members to self serve current status, critical path timeline and other pertinent information.

• Provided oversight and direction for vulnerability management to establish business as usual processes.• Collaborated across IT towers to understand risk exposure and focus efforts on key vulnerabilities, track and trend remediation progress, and establish timelines to reduce backlogs.• Managed Access Controls process for non-compliance of individual resources, reporting, analysis, and meeting with contracting vendors to enforce standards.

Greater Phoenix Area

• Provided strategic leadership and direction as a key consultant, displaying technical subject matter expertise (SME) to manage workstream projects and developers throughout the integration of data across multiple applications; upgraded existing software and enforced ITIL standards. • Operated in cross-functional coordination with a number of different departments, effectively liaising at a high level with diverse information technology (IT) and business resources to complete project tasks. • Established and maintained relationships with managers and directors across departments to obtain the time and resources required to uphold project deadlines and deliverables. • Oversaw the rewrite of a substantial legacy platform, identifying unnecessary expenditure during scoping and devising an initiative that decommissioned unused parts to create a more streamlined package.• Invited to attend business operational meetings and maintained an active voice from a project perspective, facilitating coordination with business executives and managers by holistically presenting metrics.

Greater Phoenix Area

• Managed pre-chasm engagements with multiple key stakeholder groups and social benefit partners on new collaboration and LMS software suite applications to safeguard project scope and timelines. • Created executive dashboards and led the implementation of a playbook and standardization project with documentation that could be utilized for all future engagements.

Greater Phoenix Area

• Transferred a customized Drupal website with Moodle, Sakai, SOLR, and other components from the Arizona State University (ASU) data center to the ADOA government data center without disruptions to the user experience (UX). • Created all project documentation, completing knowledge transfer and gap analysis in collaboration across all stakeholder groups to develop a detailed implementation plan with all tasks and implementation schedules. • Oversaw the beta deployment and testing of a new computer-based math learning tool to school districts and initiated the software application rewrite using Agile methodologies. • Managed customer expectations including scope changes, renegotiating with third-party web developers as needed to shepherd the successful launch of a WordPress multi-site for 52 installations. • Devised and oversaw user acceptance testing (UAT) scripts and wrote service level agreements (SLAs), created user guides and documentation, and trained users as required.

Greater Phoenix Area

• Served as a key analyst consultant for an implementation project for a HP ITSM Service Manager Suite of tools to replace the CA Service Desk ticketing system; utilized ITIL V3 best practices. • Facilitated and mentored quality assurance (QA) group sessions and performed individual testing. • Performed system gap analysis between the legacy ticketing system and HP Service Manager as the SME.

Greater Phoenix Area

• Piloted the turnaround of $4M Latin America (LATAM) support business by building and fortifying strong customer relationships at the executive level, resolving complex problems, and skillfully negotiating and fostering internal collaboration across departmental silos.

Greater Phoenix Area

Greater Phoenix Area

• Managed a cross-functional team of 16 technical support analysts responsible for six major product lines across three hardware platforms with continuous global coverage. • Presented at United States and European user conferences as the SME on complex software modules.

Greater Phoenix Area

Greater Phoenix Area

Greater Phoenix Area