• Identify opportunities, developed focus and strategy, and provided tactical business solutions that benefit both the customer and the organization.• Responsible for leading internal and external clients through the design, execution and optimization of their travel program from a servicing perspective• Strategic Consulting, including business plan & sales strategy development.• Develop program service solution designs including, globalization and consolidation strategies • Partner with the customer to create change management plan and communications aligned with your corporate culture and policies. • Identify opportunities, strategy, and provides tactical business solutions. • Collaborate with client and internal partners to ensure the service solution is a WIN/WIN across key stakeholders/functions .• Work closely with the implementation team to help facilitate decision making and determine action items for solution design execution.

Responsible for a portfolio of over 75 accounts based in both North America and abroad with a focus on the account retention, growth and customer satisfaction of these accounts that utilize the company’s software products.

Responsible for the global management of Fortune 100 account. Served as the primary customer contact, developing all account communications, account planning, budgets and execution of strategic projects. Provided Strategic Consulting, including business plan & sales strategy development.

Provided leadership to manage large operation call centers, new account implementation teams, MIS department, account management, technology design and integration to a diverse client base. Managed all functions of company training and development, including budget preparation, curriculum development, delivery and the evaluation and contracting of outside educators.