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SUMMARY OF QUALIFICATIONS: I am an IT professional that has continued to advance my skillset in multiple work environments, successfully contributing to helpdesk support for a diverse user base. My IT work history ranges from remote helpdesk support, providing hardware and software troubleshooting on multiple platforms (which included component level repair), to field services, providing desk-side support. My growing IT work experience has help advance and expand my work skillset and qualifications, adding to my formal education obtained from Boise State University, with a Bachelor’s in Mass Communications.Specialized Skills:Large Scale Technology and Software Implementations.User provisioning support, including terminations and additions within Active Directory andmultiple other platforms.Skillset in Active Directory, moving computers into appropriate OU’s and Groups for Client needs.Helped manage file and printer servers.Created printer queues on designated servers for IP printing.Performed problem diagnosis and isolation, utilizing hardware and software utilities to resolvefailing hardware issues.Helped managed network infrastructures (configuration and troubleshooting).Proficient on both Microsoft Windows and Macintosh platforms.Field and help desk troubleshooting experience in both Microsoft Windows and Macintosh systems.
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Helpdesk Analyst IiBoise Cascade Company Oct 2020 - Jan 2021Boise, Idaho, United States● Fulfilled role as inbound IT support for Boise Cascade’s CSC Helpdesk.● Duties included: remote desktop support for Boise Cascade’s Windows Enterprise environment, Windows 10 Support, PC Imaging and Deployment, and PC hardware support, Password Management Support (Active Di- rectory Network Account Unlock and Resets), OU Management (included Account Membership and Object changes), and support for the O365 Suite (including Microsoft Teams Training). -
Technical Support RepresentativeKidcheck Nov 2018 - Jul 2020Garden City, Idaho● Fulfilled role as inbound IT support for KidCheck’s Helpdesk.● Duties included: remote desktop support, customer account and training support, and KidCheck software and hardware support. -
Service Desk AgentPerspecta Mar 2017 - Nov 2018Boise, Idaho● Fulfilled role as inbound IT support for Perspecta’s USPS Leverage Helpdesk.● Duties included: remote desktop support, AD and VPN password management, and software install requests, onboard processing, and Tier 1 escalation. -
Device Installation Technician IiHctec Aug 2016 - Oct 2016Franklin, TennesseeFulfilled roll as IT contractor for St. Lukes Health Systems.Deployed computers, printers, and related electronic peripherals to support EMR software (EPIC) and the My Saint Lukes environment.Utilized Active Directory and Desktop software tools to move computers and printers into appropriate OU’s, and add appropriate group policies for client-based needs.Performed formatting and imaging of PCs to meet project client needs. -
Desktop Support SpecialistOffice Of The Idaho Attorney General Feb 2016 - Jun 2016Boise, Idaho AreaDesktop Support Specialist for the Office of the Attorney General. Performed Tier 2 help desk support, including user device troubleshooting and PC deployment. -
It Field TechnicianExperis May 2015 - Feb 2016Boise- City Hall WestIT contractor for the City. Perform Tier 2 help desk support for the Boise Police Department. -
LsaMaximus Dec 2013 - Apr 2015Boise, IdahoResponsibilities: Provided IT support for 2000+ users at the Federal CCO Maximus Boise site.User provisioning support included terminations and additions within Active Directory and multiple other platforms. Helped create documentation for Maximus IT Helpdesk, improving troubleshooting processes and performance for our local and broader IT team.Effectively communicated with user base, local staff, managers, and IT team to carry out technical support needs.Helped manage File and Printer server for whole site.Utilized windows deployment server to meet PC imaging needs.Helped manage Network infrastructure (configuration and troubleshooting).Troubleshot and resolved user issues at hardware and software levels.Helped establish and maintain project wide implementation of processes and procedures.Worked with vendors to ensure all equipment and requirements were configured and set during project. -
Sales Support RepresentativeIbm May 2013 - Dec 2013Boise, Idaho AreaResponsibilities:Fulfilled roll as repair technician on IBM Point of Sale and Data Entry machines, IBM Touch Screen and All- in-One Kiosk PCs, IBM Receipt Printers and Lexmark Laser Jet Printers, and Lenovo ThinkStations and ThinkPads.Performed problem diagnosis and isolation, utilizing hardware and software utilities to resolve failing hardware issues.Conducted daily activity reports, tracking client billed time and replacement parts. -
Pc Deployment TechnicianFlextechs Dec 2011 - May 2013Boise, Idaho AreaResponsibilities:Fulfilled roll as IT contractor for St. Lukes Health Systems.Deployed computers, printers, and backup power sources with related electronic peripherals to support EMR software (EPIC).Created printer queues on designated servers for IP printing.Utilized Active Directory to move computers and printers into appropriate OU’s and groups for client based needs.Performed formatting and imaging of PCs to meet project client needs. -
Sales And Service AssociateCenturylink Mar 2011 - May 2011Boise, Idaho AreaPerformed call center inbound help desk responsibilities while meeting customer service inquiries. Primary responsibilities included data entry and help desk support for communication needs of customers. Acted as a sales consultant and liaison for customer's concerns and inquiries for Qwest products, and between Qwest support help desks. -
Product Specialist Tier 2Teleperformance Usa Jan 2006 - Jan 2011Responsibilities:Primary responsibilities were to support Apple products, which included hardware and software troubleshooting.Apple Certified Support Professional- 02/2008-02/2011Performed call center inbound technical support, while developing skills in flow and utilization of knowledge base and data entry software tools.Obtained administration knowledge of Avaya voice systems, Peoplesoft, and GSX software.Interacted effectively with team members, Apple engineers, and customers on a daily basis, which required a high level of customer service and concise verbal and written communication.Fulfilled First-Level Supervisor position that led technical support team in post-sales customer support of Apple products. -
Copy ConsultantFedex Office Jan 2000 - Dec 2005Utilized customer service and teamwork skills to meet customer needs, includingcopying, document production, and computer usage. Assisted in achieving store goals ofexpediency, waste eduction, and effective customer service through multitasking andefficiency. Used various software programs and printers to meet document needs ofcustomers. -
Sales RepresentativeFinish Line Sep 1999 - Jan 2000Helped customers with sporting good needs. Built pro-active selling skills in acommission oriented environment. Set and achieved personal monthly sales goals.Exercised and practiced team building skills in a sales environment. -
Stage Assistant - Morrison CenterBoise State University Sep 1998 - May 1999Performed a variety of behind-the-scenes functions during multiple kinds of stageproductions. Was responsible for building, maintaining, moving, and storing sets. Tookcare of the many changing details in the Morrison Center stage.
Kelly Guizzo Skills
Kelly Guizzo Education Details
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Mass Communications
Frequently Asked Questions about Kelly Guizzo
What is Kelly Guizzo's role at the current company?
Kelly Guizzo's current role is IT Helpdesk Analyst.
What is Kelly Guizzo's email address?
Kelly Guizzo's email address is ke****@****ris.com
What is Kelly Guizzo's direct phone number?
Kelly Guizzo's direct phone number is +120848*****
What schools did Kelly Guizzo attend?
Kelly Guizzo attended Boise State University.
What are some of Kelly Guizzo's interests?
Kelly Guizzo has interest in Snowboarding, Disc Golf, Music, Videography, Film.
What skills is Kelly Guizzo known for?
Kelly Guizzo has skills like Troubleshooting, Active Directory, Hardware, Computer Hardware, Help Desk Support, Call Centers, Technical Support, Os X, Microsoft Office, Team Building, Customer Service, Printers.
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