Kelly Peters Email and Phone Number

. Proud civil servant of the State of Oklahoma and its people. . Windows workstations, laptops, and iOS mobile device configurations were set up and deployed to end users throughout the state.. Scheduled and mentored local and remote teams to manage a Service Now ticket queue, address incidents, and promptly deploy equipment to our stakeholders.. I kept a journal of definitions and information used to create SOP documents and support materials for agency processes.. Created IT asset management workflows for agencies that adhered to the state IT asset management team's security compliance procedures, including hardware procurement/end-of-life workflow support and surplus disposal.. Open communication and resource sharing among my team members to provide top-tier customer service to stakeholders.. Record-keeping of installation and processes involving agencies' hardware and software deployment to support future questions. . Software, hardware, and network configuration and troubleshooting. . Software installation with multiple agencies.. Printer, peripheral, and AV installation to customers' computers.. Diagnose, repair, and upgrade PC software and equipment.. Image workstation for new deployments to individual customers and multiple people in multiple agencies.. I'm responding to customer inquiries about orders and deliveries. . Support other departments as necessary, depending on the workload.. Worked proactively to ensure service delivery aligned with the stakeholder's needs.

As an inventory control specialist, I am described as an individual who pays very close attention to detail in order to effectively manage the college's inventory assets. My office is not at a desk but throughout all parts of the college's campus. Whether it is a large warehouse or in a smaller class size location, I am enthusiastically on the move. Some of my duties and responsibilities include• Develops and implements procedures for ensuring that adequate inventory levels are present.• Identifies, orders and optimizes common perpetual inventory items.• Compose and manage online auctions to dispose of or sell obsolete items through the public surplus auctions platform.• Collect and analyze collect assets for redistribution opportunities giving the college the opportunity to save capital and to focus on other area. • Works with other teams including IT, shipping, and purchasing to record and track.• Ensures that inventory counts are completed regularly and in a timely manner.• Audits the facility’s entire inventory on a yearly basis and provides reports to management on the health of the college's inventory.• Keeps a particular area for returned goods and surplus tidy and clean.• Keeps up with changing technologies such as computer/mobile software and hardware in order to remain valuable to his or her employer. • Follows all existing state and colleges policies and procedures concerning collecting and maintaining (hard copy) archival records of the college's divisions.• Record, update and maintain the college's asset records database for SAP reporting. • Demonstrate the ability to quickly adapt to changing conditions and solve problems immediately.• Possesses effective written and verbal communication skills; displays reading comprehension skills.• Exhibits the ability to work well with others and maintain organization between cross-related departments.• Displays the ability to multitask and handle multiple issues at the same time without stress.

This position with the Oklahoma Turnpike Authority was contract work through www.inceed.comSome of my duties and responsibilities include• Develops and implements procedures for ensuring that adequate inventory levels are present.• Identifies, orders and optimizes common perpetual inventory items.• Works with external teams including IT, and purchasing to record and track.• Audits the entire state's inventory on a yearly basis and provides reports to management on the health of external site inventory.• Keeps stockroom and tidy and clean while maintaining common perpetual inventory items. Keep a database of the stockroom's content for procurement requests from external departments. Also, collect obsolete items for decommissioning and transport to state surplus or hazard disposal partners.• Keeps up with changing technologies such as computer/mobile software and hardware in order to remain valuable to his or her employer. • Record, update and maintain the OTA's asset records database for SAP reporting. • Exhibits the ability to work well with others and maintain organization between cross-related departments.• Displays the ability to multitask and handle multiple issues at the same time without stress.

As an Operations and Inventory Logistics specialist, I have the incredible responsibility of ensuring products take the final step in the supply chain: getting into customers' hands. I am responsible of the store's entire inventory - products, parts, tools, supplies, and everything else. I make sure my team has the support, knowledge, and resources required to maintain product availability, complete inventory tasks, and keep the stockroom organized as new products arrive. You're in constant contact with the management and leadership teams, sharing data about the status of products and parts. And when exciting new products arrive, I am the first to open them up and present and demonstrate them to the entire store team. Apple makes the products, but I make it happen by being ready to place our products in customers' hands. The knowledge of the accessories to our products it also vital so that the customer is leaving with the "complete solution" to their needs.

As a Specialist, I help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. I understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with me discovering customers’ needs. And with the support of your store team members, I match those needs with the right products. Every day is an opportunity for me to turn another Apple Store visitor into a loyal Apple customer.

My role included assisting customers during the checkout process, performing all cash register functions, bagging groceries, and working the customer service desk on occasion. Additionally my work was to maintain attractive Customer Service displays and support the regional Customer Service vision. I ensured a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Every day our Retail Sales Representatives at Cricket sell great products and unlimited wireless service at fantastic prices to our customers and provide customer service in a fun energetic environment. My job duties included... Selling wireless phones service plans and accessories in a fast-paced environment while delivering outstanding sales and sevices with a strive to retain and gain customersTroubleshoot wireless handset devises and provided customers with face to face tech support.Participate in outside sales events or promotionsPerform daily opening and closing procedures maintain store appearance and help create a positive working environment

My responsibilities as a "Retail Solutions Specialist " was driving the retail sales channel for Cox products and services in a storefront environment while ensuring customer satisfaction and loyalty by handling customer requests, inquiries and complaints regarding orders, billing and services in a professional manner. I also developed and implemented retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. I assisted the company in exceeding growth and profit objectives by maximizing the retail sales of the customers account and bundled Cox wireless, video, voice and data services to provide a complete solution.Retail sales of the company’s video, data, digital phone (VOIP) and wireless phone products. Sales involved monthly quota. Placed in the state’s top 5 quotas achieved for 2008 and 2009, Number one sale in first half of 2009. Oklahoma City area store leadership providing store inventory ordering, store opening and closing procedures, providing training to other retail store employees on policy and procedures. Troubleshoot and answered customer’s questions about COX products. Created job aids that assisted the customer in the use of the company’s products. This helped the customer have a better understanding of the products they had a subscription to which promotes product value. Managing store inventory. Replenished store inventory with weekly order request from the companies warehouse and supply vendors. Stock store shelves and presented a full and ready for business store appearance each day. Created job aids that offered sales help for other retail and call center associates. These job aids offered work order accuracy assistance that helped other co-workers in closing a sale with customers.

Troubleshoot and answered customer’s questions about COX products. Created job aids that assisted the customer in the use of the company’s products. This helped the customer have a better understanding of the products they had a subscription to which promotes product value. Worked up outlines so that call center consultants could understand how certain tools such as Remedy Client, SupportSoft client and the AS/400 client work and how it is applicable to their job of helping the customer. Answered customer billing and subscription questions. Advised customers of product bundling offering money saving opportunities.Took lead calls and escalated calls from technical and sales reps to resolve escalated issues.

Educate Members concerning online safety. Participated in several focus groups dealing with the development of company created Visual Basic tools. Answered customer’s emails concerning AOL’s Terms of Service and interacted with members via online chat rooms concerning AOL TOS. The CAT team was considered the elite of the OKC call center serving members security needs.